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Shannon Muir

Installation Error

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Shannon Muir

When trying to install verions 10 on a Windows 7 machine i get the following error.

"Could not access network location \Hewlett-Packard\\

 

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3 answers to this question

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Kelvin V.

Hi @Shannon Muir,

Thanks for posting on our community forums!

This is a known issue for Hewlett Packard machines and that not only affects Nitro Pro, but other applications as well. Please refer to the link below from HP that ask users to user the MS FixIt tool to resolve the issue.

http://support.hp.com/us-en/document/c02817253

If the above option doesn't resolve the issue please move onto the next method below. The link below explains the issue further but requires deleting registry entries so it is a little more in-depth. 
http://blog.unixwiz.net/2012/01/could-not-access-network-location-hewlett-packard-error.html

If this doesn't help, please submit a support request here:  www.gonitro.com/support/ticket

One of our Technical Support Reps should be able to assist you.

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Shannon Muir

Thank you the registry edits worked.  The link to the fix it tool is no longer valid.

 

Appreciate your reply

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