mikemck Posted August 22, 2017 Report Share Posted August 22, 2017 I have been trying for hours to create a help ticket. Does Nitro Software still exist? I tried calling the San Francisco office and couldn't reach a real person in any department. The tech support department message told me to create a help ticket :-(. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted August 24, 2017 Power User Report Share Posted August 24, 2017 Hey, thanks for using our Community to reach out to us. I have logged a ticket for you and will get back to you shortly. Link to comment Share on other sites More sharing options...
Keith Posted September 13, 2017 Report Share Posted September 13, 2017 On 8/22/2017 at 12:39 PM, mikemck said: I have been trying for hours to create a help ticket. Does Nitro Software still exist? I tried calling the San Francisco office and couldn't reach a real person in any department. The tech support department message told me to create a help ticket :-(. I have tried many times to create a help ticket and it doesn't work for me either. Once I hit submit, it just hangs there forever. Link to comment Share on other sites More sharing options...
mikemck Posted September 13, 2017 Author Report Share Posted September 13, 2017 When I was having the problem I was using Chrome. When I switched to Internet Explorer I was able to create a ticket. Link to comment Share on other sites More sharing options...
Keith Posted September 13, 2017 Report Share Posted September 13, 2017 17 minutes ago, mikemck said: When I was having the problem I was using Chrome. When I switched to Internet Explorer I was able to create a ticket. Apparently it doesn't work with Edge, Chrome, or Firefox. I'll try IE and see. Thanks! Link to comment Share on other sites More sharing options...
Power User Laura L. Posted September 13, 2017 Power User Report Share Posted September 13, 2017 @Keith Hi Keith, Thanks for using our Community to reach out. I have just logged a ticket for you and will get back to you shortly so I can help you out. Link to comment Share on other sites More sharing options...
Keith Posted September 13, 2017 Report Share Posted September 13, 2017 7 minutes ago, Laura L. said: @Keith Hi Keith, Thanks for using our Community to reach out. I have just logged a ticket for you and will get back to you shortly so I can help you out. Hi Laura, I just logged a ticket as well, for the original issue, using IE. Worked fine, but no luck in Chrome, FF, or Edge. Keith Link to comment Share on other sites More sharing options...
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