mikemck 0 Report post Posted August 22, 2017 I have been trying for hours to create a help ticket. Does Nitro Software still exist? I tried calling the San Francisco office and couldn't reach a real person in any department. The tech support department message told me to create a help ticket :-(. Quote Share this post Link to post Share on other sites
Laura L. 0 Report post Posted August 24, 2017 Hey, thanks for using our Community to reach out to us. I have logged a ticket for you and will get back to you shortly. Quote Share this post Link to post Share on other sites
Keith 0 Report post Posted September 13, 2017 On 8/22/2017 at 12:39 PM, mikemck said: I have been trying for hours to create a help ticket. Does Nitro Software still exist? I tried calling the San Francisco office and couldn't reach a real person in any department. The tech support department message told me to create a help ticket :-(. I have tried many times to create a help ticket and it doesn't work for me either. Once I hit submit, it just hangs there forever. Quote Share this post Link to post Share on other sites
mikemck 0 Report post Posted September 13, 2017 When I was having the problem I was using Chrome. When I switched to Internet Explorer I was able to create a ticket. Quote Share this post Link to post Share on other sites
Keith 0 Report post Posted September 13, 2017 17 minutes ago, mikemck said: When I was having the problem I was using Chrome. When I switched to Internet Explorer I was able to create a ticket. Apparently it doesn't work with Edge, Chrome, or Firefox. I'll try IE and see. Thanks! Quote Share this post Link to post Share on other sites
Laura L. 0 Report post Posted September 13, 2017 @Keith Hi Keith, Thanks for using our Community to reach out. I have just logged a ticket for you and will get back to you shortly so I can help you out. Quote Share this post Link to post Share on other sites
Keith 0 Report post Posted September 13, 2017 7 minutes ago, Laura L. said: @Keith Hi Keith, Thanks for using our Community to reach out. I have just logged a ticket for you and will get back to you shortly so I can help you out. Hi Laura, I just logged a ticket as well, for the original issue, using IE. Worked fine, but no luck in Chrome, FF, or Edge. Keith Quote Share this post Link to post Share on other sites