garryjanzen Posted August 26, 2017 Report Share Posted August 26, 2017 I purchased Nitro Pro 11 at the discounted summer sale price of $139.00, yet it says that I am using Nitro Pro 8 (Expired Trial ), and is prompting me to buy online now. I have already bought Nitro Pro, so why is it prompting me to still purchase? If I click, it seems to be prompting me to purchase it again for the full $199.00. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 29, 2017 Official Nitronaut Report Share Posted August 29, 2017 Hi @garryjanzen, Thanks for posting on our community forums! I was able to verify that you have a valid and active serial number/license for Nitro Pro 11. Please create a ticket here so we may provide your license number and appropriate installation files. Cheers. Link to comment Share on other sites More sharing options...
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