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New Laptop

Steve P

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I am trying to migrate to a new laptop and getting an activation error.   As the serial number you suggested I use has alpha and numerics and according to the activation splash screen the serial number must be numerics only.



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Kelvin B. Villarin

Hi @Steve P,

Thanks for posting on our community forums!

I see you already submitted a ticket. Your serial number needs alternate installers for you to be able to activate successfully.

We will send the installers via the ticket you created. 


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