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Bill F.

Can't Install Nitro Pro 10 or 11 on Brand New MS Surface Pro 4

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Bill F.

I can't install Nitro Pro 10 or 11 on my new MS Surface Pro 4. (With Windows 10)

A non specific error screen appears in the install right after the UAC elevation after you click the Install button from the license agreement screen. (Unless I run the install as Administrator, then the error is immediately after the Install button on the license agreement screen.)

I've also tried disabling my anti-virus, but I get the same issue.  Anyone else have a Surface Pro 4?

Thanks,
Bill.

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4 answers to this question

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Diego Zorzi

Same problem. I opened a ticket and I am waiting for a solution.

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gcarson

I am also unable to install on Windows 10, "Nitro Pro Setup Wizard has failed".

I tried with default directory...custom directory and also restarted laptop with same error above.

 

 

failed.JPG

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Kelvin V.

Thanks for posting on our community forums!

Diego, I see you were able to submit a ticket and one of my colleagues, Omar, was able to resolve your issue.

Bill and Gcarson, there could be several reasons why this error comes up. Please submit a support request so we can also resolve your issue:  www.gonitro.com/support/ticket

Cheers!

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Diego Zorzi

Omar has solved my problem. In my case, AdwCleaner was used. I am very grateful to him. Thank you very much. Best wishes

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