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Can't Install Nitro Pro 10 or 11 on Brand New MS Surface Pro 4

Bill F.

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I can't install Nitro Pro 10 or 11 on my new MS Surface Pro 4. (With Windows 10)

A non specific error screen appears in the install right after the UAC elevation after you click the Install button from the license agreement screen. (Unless I run the install as Administrator, then the error is immediately after the Install button on the license agreement screen.)

I've also tried disabling my anti-virus, but I get the same issue.  Anyone else have a Surface Pro 4?


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  • 2 weeks later...

I am also unable to install on Windows 10, "Nitro Pro Setup Wizard has failed".

I tried with default directory...custom directory and also restarted laptop with same error above.




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  • Official Nitronaut
Kelvin B. Villarin

Thanks for posting on our community forums!

Diego, I see you were able to submit a ticket and one of my colleagues, Omar, was able to resolve your issue.

Bill and Gcarson, there could be several reasons why this error comes up. Please submit a support request so we can also resolve your issue:  www.gonitro.com/support/ticket


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