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jumpman50512

Error 0x400D003B could not be saved on network drive

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jumpman50512

Hello 

I have the latest version of nitro on a network drive. At random times nitro does not let users save a nitro pdf file not even on the desktop on the c drive after editing it. It is a weird issue. Any ideas? i have tried removing nitro completely reinstalling the latest version of nitro 10 but the issue continues. Running windows 10. Multiple users having this issue. 

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Leslie V.

Hello @jumpman50512,

Thank you for reaching out to us through our Community Forums!

When you receive these "0x4..." error codes, they are actually Microsoft Network error codes. Typically, these errors will occur if you are accessing a file that's not on your hard drive directly.

Please make sure that all the files that you are currently working on are on your hard drive, then try again. If the problem occurs even after saving the file to your local drive, please send the following information through the support case that you opened. The representative assigned to your case will assist you directly.

- The file/s you are working with, or any sample file so we can test this on our end
- What exact version you are using (E.g. 10.2.2.2 you can find out by going to Help >> About Nitro Pro)
- The Operating System that you are using
- The exact steps you are taking before coming across the problem

Hope that helps!

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ErG

Following up on this issue :

A user of mine is having this error, which is an "0x4..." error BUT when trying to save to her own desktop :NitroError0x4001000E.png

Translation : Document "filename.pdf" was not saved. Contact Nitro support service. Error code : 0x4001000E.

Excuse my French... the error is still the same I hope.

Thanks,

ErG

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