CB Tax Accounting

Why is there a scaling problem with the newer version?

14 posts in this topic

I'm a tax professional and I print lots of tax returns. I had to dump lots and lots of pages because of Nitro 11. I have been using version 7 for several years now and never had this problem. I need to know if you have a fix for this problem or provide a reimbursement for Nitro 11 because it is a waste to my business. You know, I waited this long before deciding to purchase version 11. Now I am truly disappointed with its performance. I now have to revert back to version 7. At least I don't have the scaling problem. Question is when will Nitro take the routine from their original programs and tweak to fit Nitro 11? I wasted money on paper.

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I'd like to try to help you, but I need more details on what Nitro 7 did (or didn't do) vs what Nitro 11 is or isn't doing. 

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Here's what I observed. Nitro Pro 7.5.0.29 print screen is the Microsoft default print screen while Nitro Pro 11 uses their own print screen and it needs to be tweaked to mimic Microsoft. This way, if you set Page Scaling to "shrink to fit printable area" it stays. 

I've never had a problem printing tax returns before until now because I assumed 11 would print the same as 7. So I ended up wasting a whole lot of paper because the text was literally falling off the bottom of the page. Not good. Talking about 60-100 page documents a print job.

 

I actually went and purchased FoxIt pdf software. They had the same exact print screen as Nitro and the same problem. After I informed them of the issue, they were able to resolve it 

 

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We're having this issue in Ntiro 11, too. Our client files are pdf and added to be several different users throughout the day. Some machines seem to scale differently and since we must submit pleadings electronically there are times when the size of documents in a file are too large.

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So, the issue with Nitro 11 is scheduled to be fixed in a June update according to one of the Nitro people.

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Nitro Pro 9 & 10 were good programs.  Two of us upgraded to Nitro Pro 11 and left everyone else on 9 & 10.  The first thing I discovered was the EFT documents from one of our regular customers started printing on two pages.  They had previously always printed on one page.  We sent a ticket to NP and they said that each time we printed a 14” long document to go to setup and select Page Scaling.  I explained that all the previous versions did it automatically (I didn’t even know the pages were 14” long, that’s how transparent it was.).  We got a refund on NP 11 and now back to running on NP 10.

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Posted (edited)

Same problem here. In the tax business you prepare returns, select print and voila, the text on pages are so close to the edge it begins to fall off. I can't remember to keep selecting the scaling feature to shrink the pages each time I select print.

I owned ver. 7 for some time and with no problem until I upgraded to ver 11. How can I get a refund?

Edited by CB Tax Accounting

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Already did

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Is there a fix to this problem?

When I select a pdf file to convert to Microsoft Word, I select the 2010 .docx format and it opens in Wordpad where I lose content. If I select the .doc format, it opens in Microsoft Word as a .doc file with no loss of info and still have to convert to .docx. Any help would be appreciated. 

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No, I'm not wasting my time submitting a Post.  I already did that Nov 2016 whereupon I was told they wouldn't be fixing that issue in NP 11.  I requested a refund and went back on NP 10.

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@CB Tax Accounting This may sound silly, but is Word set to open .docx files, or is Wordpad the default?

Until the next update for Nitro 11 comes out (hopefully this month), you'll need to make a registry change if you want to adjust the scaling:

https://community.gonitro.com/topic/250-print-window-and-options-nitro-11/?do=findComment&comment=1017

Obviously, the usual warnings about the registry apply- be careful, double-check things, and if you're trying something new, make sure you've backed up that part of the registry so you can change back if needed.

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I don't think I want to mess with my registry. Kevin, did you call or post your request for the refund? Thks

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CB, It was last fall so I don't remember the details.  I think I sent in a service ticket with the complaint and when they responded with less than an acceptable answer, I responded with "I want a refund".  They immediately refunded the upgrade price through Clevebridge, the folks you bought it from.  Didn't I just notice they were implementing a fix in a near future release?  Can you live with it until then?

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