Cannot submit support request.

[Dennis D 0]

Over two months ago I installed a windows 7 update.  My Nitro version 10 stopped working.  I tried to reinstall it, and it said my serial number had already been used.  I tried to submit support ticket, and nothing happens.  I tried to upgrade to 11, and it would not respond when I entered my serial number.  Here is the most recent attempt at a support ticket

 

Edited October 9, 2017 by Kelvin V.
removed the screenshot that had personal information

[Kelvin V. 0]

Hi @Dennis D,

Thanks for posting on our community forums!

We're really sorry about the issue with the ticket submission. It is now working and we created a ticket in your behalf. Kindly check your email for our response and please let us know if you need further assistance. 

Thank you for bearing with us.