Upgrade

[s2tephen 0]

I have been trying to upgrade my version 10 to 11 .

I have put in my serial number.

The wheel goes round and round and round does not seem to work.

Placed a ticket several times No Reply.

Any one any ideas.

Thanks

 

[Kelvin V. 0]

Hi @s2tephen,

Thanks for posting on our community forums!

I've created a case on your behalf. I've provided your Nitro Pro 10 serial number, steps on how to go about the upgrade, and troubleshooting steps to make sure you'll be able to upgrade successfully.

Please check your email and let me know how it goes on your end.

My apologies for any inconvenience and thank you for your patience!

 

[s2tephen 0]

Still going round and around have done as you suggested

[Kelvin V. 0]

Hi @s2tephen,

Thank you for the update!

I will respond to you via our ticketing system. Let's keep that thread instead so we can disclose sensitive information (ex. serial number, or alternate link).

Cheers.