s2tephen Posted October 7, 2017 Report Share Posted October 7, 2017 I have been trying to upgrade my version 10 to 11 . I have put in my serial number. The wheel goes round and round and round does not seem to work. Placed a ticket several times No Reply. Any one any ideas. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted October 10, 2017 Official Nitronaut Report Share Posted October 10, 2017 Hi @s2tephen, Thanks for posting on our community forums! I've created a case on your behalf. I've provided your Nitro Pro 10 serial number, steps on how to go about the upgrade, and troubleshooting steps to make sure you'll be able to upgrade successfully. Please check your email and let me know how it goes on your end. My apologies for any inconvenience and thank you for your patience! Link to comment Share on other sites More sharing options...
s2tephen Posted October 11, 2017 Author Report Share Posted October 11, 2017 Still going round and around have done as you suggested Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted October 12, 2017 Official Nitronaut Report Share Posted October 12, 2017 Hi @s2tephen, Thank you for the update! I will respond to you via our ticketing system. Let's keep that thread instead so we can disclose sensitive information (ex. serial number, or alternate link). Cheers. Link to comment Share on other sites More sharing options...
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