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Crash after intsall


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I am having a couple of issues.  After installing Nitro Pro 11 for Windows 10 (64-bit) the program launches and immediately crashes and generates a report.  I allow this to send but never hear back.  I have also tried to submit a support ticket but the support button wheel just keeps spinning.

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  • Official Nitronaut

Hello @BDC,

Thank you for reaching out to us through our Community Forums!

What might be causing the program to crash is a stackKey called LavasoftTcpService. This file is installed within your system when you download adware programs.

Although this has been frustrating, this does not have to do with Nitro. It is only affecting the program.

To clear up this issue, so that you can open the program, Microsoft suggests removing the LavasoftService.

Please run the free tool I have provided below, and once it has completed removing the adware on your system, retry opening Nitro, and activating the program with the serial key I gave you.


If you continue to get issues, please open a support ticket here: 

Hope that helps!

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