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11 upgrade freezes at login screen

Dawn C.

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I have downloaded and installed 11 with the app on my desktop.  Each time I try to login, the program freezes and the login page is not formatted on the screen correctly for me to input my email address and password.  I cannot close the program down without restarting my computer and forcing the program to shutdown.  HELP.

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  • 1 month later...
  • Official Nitronaut
Leslie Villarin

Hello Dawn C,

Thank you for reaching out to us through our Community Forums!

Please open a support ticket here so we can assist you directly.


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