11 upgrade freezes at login screen

[Dawn C. 0]

I have downloaded and installed 11 with the app on my desktop.  Each time I try to login, the program freezes and the login page is not formatted on the screen correctly for me to input my email address and password.  I cannot close the program down without restarting my computer and forcing the program to shutdown.  HELP.

[Leslie V. 0]

Hello Dawn C,

Thank you for reaching out to us through our Community Forums!

Please open a support ticket here so we can assist you directly.

Cheers!