David Epstein Posted November 9, 2017 Report Share Posted November 9, 2017 They sent me a fix and it made a big difference. I posted the details earlier but they have been hidden, apparently by one of the mods. In any event, they sent me the cleanup tool and a special link for the most recent copy of Nitro Pro 11. I followed the instructions, which included booting before and after the procedure. It's about what I would consider 80 to 85% of "normal" operations. Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 9, 2017 Power User Report Share Posted November 9, 2017 I used the cleanup process and the new installation too, and it seemed to to work, but after 2-3 days it was as bad as before. It was also inconvenient because I had to re-tailor my settings, such as adding stamps and signatures from scratch. Link to comment Share on other sites More sharing options...
David Epstein Posted November 9, 2017 Report Share Posted November 9, 2017 3 hours ago, Edwin said: I used the cleanup process and the new installation too, and it seemed to to work, but after 2-3 days it was as bad as before. It was also inconvenient because I had to re-tailor my settings, such as adding stamps and signatures from scratch. Thanks for the heads-up, I will be monitoring the situation closely. Link to comment Share on other sites More sharing options...
jconzelman Posted November 9, 2017 Report Share Posted November 9, 2017 Why is this taking so long?!?! Nitro has been great and I have loved the product, but this is getting very frustrating. I have uninstalled, cleaned the files, reinstalled with no success. I then purchased the upgrade to the most current version and still have the same problems. Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 9, 2017 Power User Report Share Posted November 9, 2017 If the problem is in line with my suspicions they are probably waiting for a Windows update to fix it. While the underlying problem appears to be bad coding practice, the reason for the current issues appearing can be attributed to the Windows Fall Creators update. If this problem is being addressed by Microsoft then the likely update will emerge next Tuesday ("Patch Tuesday") Link to comment Share on other sites More sharing options...
Jürgen Posted November 9, 2017 Report Share Posted November 9, 2017 @Edwin. This is my opinion as well. It is like with Gmail Bugs in Android Oreo: we have to wait. Dumping the product makes no sens as next product might be the next to fail with the next Microsoft update. Well... off Course there is a certain timeline where one just cannot bear it anymore. Link to comment Share on other sites More sharing options...
Jamie Posted November 10, 2017 Author Report Share Posted November 10, 2017 Stop trying to close my ticket! I am waiting on you, you are not waiting on me! We would like to remind you that your case 00144488 is still open and we're waiting to hear from you with more information. If you have this information ready, please reply to this email and share it with us. Otherwise, please select one of the following options Link to comment Share on other sites More sharing options...
Jamie Posted November 10, 2017 Author Report Share Posted November 10, 2017 12 hours ago, Edwin said: If the problem is in line with my suspicions they are probably waiting for a Windows update to fix it. While the underlying problem appears to be bad coding practice, the reason for the current issues appearing can be attributed to the Windows Fall Creators update. If this problem is being addressed by Microsoft then the likely update will emerge next Tuesday ("Patch Tuesday") What is interesting is that it seems to be a Fall Update issue for sure. But a freshly installed machine doesn't have the problem. It must be some legacy software that has been left behind by Microsoft or Nitro or both. Link to comment Share on other sites More sharing options...
Kimmo Posted November 11, 2017 Report Share Posted November 11, 2017 Hello I have had the same issues after Fall Creators Update and I have tried all the tricks and updates which have been instructed up until so far in this thread. My PC:HP EliteBook 8770 w Windows 10 Pro 64-bit Intel Core i7-3840QM CPU @ 2.80GHz RAM: 8 GB SSD: Kingston SUV400S372240G Today I found a new trick. I launched HP Performance Tuneup from the HP Support Assistant. This seems to help a lot. Please note that HP Performance Tuneup is only a few days old new wizard in HP Support Assistant. My Nitro 11.0.6.326 is now running almost as fast as before Fall Creators Update. Tab switching, stamps and printing are working swiftly. Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 13, 2017 Power User Report Share Posted November 13, 2017 But I guess this only works on HP systems? Link to comment Share on other sites More sharing options...
Jamie Posted November 14, 2017 Author Report Share Posted November 14, 2017 I ran the HP Performance Tuneup application. I am not sure if it works on non-HP devices, my workstation is a HP so I had no issues. This has appeared to resolve my issue (for now - I only ran it 10 minutes ago). The application opens quickly and the tabs have only a 1/2 second delay. I believe one of the tasks that it runs is SFC /SCANNOW. Perhaps someone with the problem can run an SFC and report back if that resolves the issue. Link to comment Share on other sites More sharing options...
Jürgen Posted November 14, 2017 Report Share Posted November 14, 2017 Hi Jamie... thank you. I tried. Does not help in my case. Kind regards, Jürgen Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 14, 2017 Power User Report Share Posted November 14, 2017 I've installed the Windows update this evening. Without doubt, Nitro is now much faster, although the print options are still slow to load, but not as slow as before. Let's see if it's permanent. https://support.microsoft.com/en-gb/help/4048955 Link to comment Share on other sites More sharing options...
Jamie Posted November 15, 2017 Author Report Share Posted November 15, 2017 Strangely even after running the HP Tool, the performance deteriorates; this is doing my head in. Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 15, 2017 Power User Report Share Posted November 15, 2017 The Windows Update has certainly made a difference, but there is still something very wrong when opening the print dialogue. While it is opening (slowly - it still takes 5-10 seconds before it can print) the zoom factor at the bottom of the preview changes violently from crazy large numbers (23562107439%) through 0% before settling on 100% Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 15, 2017 Power User Report Share Posted November 15, 2017 The Windows Update has also made no difference to copying selected test into the paste buffer. It can take up to 5 seconds... I hope Nitro folks are reading this..... these problems remain serious.... Link to comment Share on other sites More sharing options...
Jamie Posted November 16, 2017 Author Report Share Posted November 16, 2017 I have found that initially the Windows Update improved performance but then it starts to deteriorate again. Link to comment Share on other sites More sharing options...
Kimmo Posted November 16, 2017 Report Share Posted November 16, 2017 I received this answer form Nitro Support today: Hello Kimmo, Thanks for your message - I'm happy to assist you. Our Engineers and Dev team are already looking into the issue with the latest Windows update. Customers have reported the 2 latest fall Windows updates [October 17, 2017—KB4041688 (OS Build 14393.1794 and November 2, 2017—KB4052231 (OS Build 14393.1797)] have caused latency when working within the program.The last update we received from them is that they are aware that some applications have become slow because of the update. This initially leads us to believe that they will release another update to correct this issue. However, we will continue to work on our end to see if there is anything in addition we can do to aid in correcting this item. I will keep this ticket open and message you again as soon as I get an update. Best Regards, Leslie V. | Customer Support and Success RepresentativeNitro| http://www.gonitro.com | 225 Bush St, Suite 700, San Francisco, CA 94104http://www.gonitro.com Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 16, 2017 Power User Report Share Posted November 16, 2017 I agree. This is consistent with every other "fix" that has been tried (de-install/re-install, changing Windows Defender Setting, HP clean-up, Windows Update). Over to you Nitro people - this is now getting serious. Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 16, 2017 Power User Report Share Posted November 16, 2017 It would seem to me that Nitro are simply waiting for Microsoft to fix the problem, when according to what I read, the likely source of the problem lays in the poor manner of programming the application, which has been highlighted by the update. My productivity with PDF content management has dropped to an all-time low and I will shortly start looking for an alternative product. Link to comment Share on other sites More sharing options...
KenRob Posted November 16, 2017 Report Share Posted November 16, 2017 I make my living with NitroPro (v. 11) and am suffering from this slowdown. I'm using a substitute pdf editor (trial version) and don't have many days left on my trial time. Please get this fixed. Link to comment Share on other sites More sharing options...
Power User Edwin Courts Posted November 17, 2017 Power User Report Share Posted November 17, 2017 5 days since the Windows update, the problems are just as bad as before. The software is almost not usable I just wish I had a better feeling that someone care, or was doing something about it. Link to comment Share on other sites More sharing options...
billr Posted November 17, 2017 Report Share Posted November 17, 2017 I agree. After the "fixes" given to me by support, the problem improved but then returned. After the Windows 10 Version 1709 update was installed, reboot, re-install Nitro, etc. the problem improved considerably again. Then, after probably 12 hours, the problem is the worst it has been. Ever! Link to comment Share on other sites More sharing options...
Jamie Posted November 21, 2017 Author Report Share Posted November 21, 2017 11.0.7.411 has been released. https://www.gonitro.com/product/downloads I have installed the update and rebooted. The first impression it is better, but then we have all found that the performance deteriorates, not holding my breath. I will keep people posted. Link to comment Share on other sites More sharing options...
Jürgen Posted November 21, 2017 Report Share Posted November 21, 2017 I installed 11.0.7.411. It seems to be better. But it is still not good. Still: when clicking on things on ribbon first time after opening nitro it takes time. Second click: fast. Trying to print: takes lot of time when going to printing menu first time. Nitro even "disappears" for a moment and then is back again. Not better when doing it second time. I have to work with this Software next week to make bills. On this day I be tempted to start to look for a replacement. This would be a shame. Nitro was just so good. Link to comment Share on other sites More sharing options...
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