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Jay

Nitro Pro 11 won't open

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Jay

# 00149657 <- That is my ticket number that was opened over 3 days ago.  I bought this product on Tuesday, 11/7.  Sadly, it will not even open on my computer without erroring out.  I've furnished Ivan R. at Nitro with the details and several error reports were submitted through Nitro's error reporting system.  No one from Nitro Pro has had the courtesy to respond to any of my follow-up inquiries.  I'm a long standing customer who has now experienced very poor customer service from a company that I'VE RECOMMENDED to others.  If Nitro can't help me get the software to run on my PC, I think it only appropriate that I be refunded my purchase price.

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Kelvin V.

Hi Jay,

Thanks for posting on our community forums!

I'm sorry for the delayed response but I'm glad Ivan was able to resolve your issue. 

Thank you for your continued patronage!

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Jay

For others that have the same problem, there was Ad-Ware on my PC by Lavasoft that was keeping the install routine from completing.  Once the adware was removed, the install worked perfectly.  

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