darrelrc 0 Report post Posted November 13, 2017 I purchased the Software Assurance for Nitro Pro - One year premium support & upgrades on 11/20/2016. I have sent two support requests one on 11/08/2017 and another on 11/13/2017. I keep getting an email response saying, "Your case # 00150418 has been received and will be placed in a standard queue. As a user with no active Software Assurance, you will receive our response as time permits, within the order your request was received." Then I never hear anything more. What good is the software assurance??? Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted November 15, 2017 Hi @darrelrc, Thank you for contacting us and I apologize for the inconvenience! Your Software Assurance was added incorrectly. I have now fixed that to reflect the correct subscription. This will now be queued correctly the next time you open a support ticket. I have assigned both tickets to myself and will be answering them shorty. Thank you for bearing with us! Quote Share this post Link to post Share on other sites
