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I purchased the Software Assurance for Nitro Pro - One year premium support & upgrades on 11/20/2016.   I have sent two support requests one on 11/08/2017 and another on 11/13/2017.  I keep getting an email response saying, "Your case # 00150418 has been received and will be placed in a standard queue. As a user with no active Software Assurance, you will receive our response as time permits, within the order your request was received."

Then I never hear anything more.  What good is the software assurance??? 

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Kelvin B. Villarin

Hi @darrelrc,

Thank you for contacting us and I apologize for the inconvenience!

Your Software Assurance was added incorrectly. I have now fixed that to reflect the correct subscription. This will now be queued correctly the next time you open a support ticket.

I have assigned both tickets to myself and will be answering them shorty.

Thank you for bearing with us! 

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