RobTXI 0 Report post Posted November 14, 2017 The hard disk failed in this PC and I need to install Nitro on the new PC. I cannot deactivate the license as the disk is no longer recognized by the system. I've submitted a support case that has no response. Please advise. Quote Share this post Link to post Share on other sites
darrelrc 0 Report post Posted November 14, 2017 I have been trying to get a response from support for almost a week. I even purchased their Software Assurance which is supposed to give 2 hour response time for support. I still haven't received any response. Good luck! Quote Share this post Link to post Share on other sites
RobTXI 0 Report post Posted November 15, 2017 Seriously? Does Nitro even have a support department? Quote Share this post Link to post Share on other sites
leica_geosystems 0 Report post Posted November 20, 2017 On 11/15/2017 at 10:43 AM, RobTXI said: Seriously? Does Nitro even have a support department? If they do, it must be 1 person that works a half day once a week. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 28, 2017 On 11/15/2017 at 2:30 AM, RobTXI said: The hard disk failed in this PC and I need to install Nitro on the new PC. I cannot deactivate the license as the disk is no longer recognized by the system. I've submitted a support case that has no response. Please advise. Hello @RobTXI Your key has been released. Please try reactivating. Thanks! Quote Share this post Link to post Share on other sites
