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jazzlvr613

Nitro Pro 11 will not start

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jazzlvr613

After completing new install, opening Nitro Pro 11 hangs on initial splash screen.

Windows application log indicates issue with NLSSRV32.EXE.  It won't start, automatically or manually without crashing.

I'm running Win 10 Pro x64  version 1709 (build 16299.19).

Please advise.

---------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Application
Source:        Application Error
Date:          11/14/2017 7:09:55 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      iMac
Description:
Faulting application name: NLSSRV32.EXE, version: 7.3.4.0, time stamp: 0x51fbf269
Faulting module name: ntdll.dll, version: 10.0.16299.15, time stamp: 0xac8afc81
Exception code: 0xc0000005
Fault offset: 0x000413c5
Faulting process id: 0x1b54
Faulting application start time: 0x01d35dae72c1bd0b
Faulting application path: C:\WINDOWS\SysWOW64\NLSSRV32.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8decd84e-bb3e-4217-81b5-d1b2f2455787
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-11-15T01:09:55.547784200Z" />
    <EventRecordID>3470</EventRecordID>
    <Channel>Application</Channel>
    <Computer>iMac</Computer>
    <Security />
  </System>
  <EventData>
    <Data>NLSSRV32.EXE</Data>
    <Data>7.3.4.0</Data>
    <Data>51fbf269</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.16299.15</Data>
    <Data>ac8afc81</Data>
    <Data>c0000005</Data>
    <Data>000413c5</Data>
    <Data>1b54</Data>
    <Data>01d35dae72c1bd0b</Data>
    <Data>C:\WINDOWS\SysWOW64\NLSSRV32.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>8decd84e-bb3e-4217-81b5-d1b2f2455787</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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Leslie V.

Hello @jazzlvr613

Thank you for posting on our Community Forums!

Could you please check to see if Nalpeiron Licensing Service is running in the background when you try to run Nitro Pro?

To check please do the following:

1. Go to Start and type services.msc and then hit Enter

2. Scroll down until you see ‘Nalpeiron Licensing Service’ and then double-click it

3. Check that the Startup Type: is set to Automatic and that the Service Status: is set to Running - if it isn't click on Start(If it will not start and/or you see an error 1717/1722, scroll down to Windows Event Log in the 'Services' dialogue box > Right-click > Properties. Set it to 'Automatic' and click Start, then try starting the Nalpeiron Service) 

I hope that helps!

Edited by Mario K.
Adding additional step in instructions.

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jazzlvr613

Issue is not resolved.

I found Nalpeiron Licensing Service in Stopped state (nlsx86cc, C:\WINDOWS\SysWOW64\NLSSRV32.EXE).  Startup type is Automatic.   

I manually restarted the service.  Service started successfully.  Service status is Running.   

As soon as I launch Nitro Pro,  the service status changes to Stopped and application error (NLSSRV32.EXE) is generated (see below).

Log Name:      Application
Source:        Application Error
Date:          12/19/2017 10:40:24 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      iMac
Description:
Faulting application name: NLSSRV32.EXE, version: 7.3.4.0, time stamp: 0x51fbf269
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
Exception code: 0xc0000005
Fault offset: 0x000413c5
Faulting process id: 0x223c
Faulting application start time: 0x01d378e7f394d12f
Faulting application path: C:\WINDOWS\SysWOW64\NLSSRV32.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 923e195f-0837-44b4-9e88-d212524f0a40
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-12-19T16:40:24.319930600Z" />
    <EventRecordID>7515</EventRecordID>
    <Channel>Application</Channel>
    <Computer>iMac</Computer>
    <Security />
  </System>
  <EventData>
    <Data>NLSSRV32.EXE</Data>
    <Data>7.3.4.0</Data>
    <Data>51fbf269</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.16299.64</Data>
    <Data>ac8afc81</Data>
    <Data>c0000005</Data>
    <Data>000413c5</Data>
    <Data>223c</Data>
    <Data>01d378e7f394d12f</Data>
    <Data>C:\WINDOWS\SysWOW64\NLSSRV32.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>923e195f-0837-44b4-9e88-d212524f0a40</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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Leslie V.

Hello @jazzlvr613,

I researched more and found that the cause of the crash is not Nitro-specific. It can happen to any other programs, not just Nitro. The causes of ntdll.dll error messages can also vary greatly. 

I also found some suggestions:

1. Re-install Nitro completely. 

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.

http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671

 When your system is back up, close all of your open applications and install Nitro Pro 11.0.7.411 from this page: https://www.gonitro.com/support/downloads

2. Reinstall the Windows update. You may find this third party website helpful.

3. Repair installation of your Windows, instructions here.

I hope this helps. If it doesn't, you may do a Google search for more suggestions on how to fix ntdll.dll errors.

Cheers!

 

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jazzlvr613

Hi,

Thank you for the follow up.   After following your instructions, there is no change with this issue. Nalpeiron Licensing Service still fails upon starting Nitro Pro.

I give up.  I'm not going to chase down ntdll.dll issues.  For me, no product is worth this much time and research to get working.  I will find another product. 

Thank you for your help thus far.

Happy Hoiidays......

   

 

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jsmith800

i'm having this same problem and can not open Nitro Pro 12.  I tried the PDF Creation/Nitro PDF Creator  reset solution but it still doesn't work.  After I reinstall I will need help activating the software.  Can you send me a private message with help on this.

Below is my data that might help with finding why this happened.

[PRODUCT]
Product:            Nitro Pro (12.0.0.108) x64
License Status:        234600215123862543
Logging:        Disabled
Printer:        ok

[SYSTEM]
Operating System:        Windows 8 Personal 6.2  9200 
Architecture:        64-bit
System Memory:        15.8 GB
Current Locale:        English (United States)
Current Resolution:        1920x1080
Current DPI:        96
Current Colors:        32 bpp
MDAC Version:        2.32
.NET Framework:        v2.0.50727 (SP 2)
.NET Framework:        v3.0 (SP 2)
.NET Framework:        v3.5 (SP 1)
.NET Framework:        v4 (Client 4.7.03056)
.NET Framework:        v4 (Full 4.7.03056)
.NET Framework:        v4.0 (Client 4.0.0.0)
Windows Installer:        5.0.17134.81

[USERS]
User Type:        User
My Documents Folder:        C:\Users\jsmit\Documents\    (writing allowed)
My Pictures Folder:        C:\Users\jsmit\Pictures\    (writing allowed)
User Temp Folder:        C:\Users\jsmit\AppData\Local\Temp\NitroPDF\nitroSession6360    (writing allowed)
User App Data Folder:        C:\Users\jsmit\AppData\Roaming\    (writing allowed)
Spool Folder:        C:\Windows\system32\spool\PRINTERS\    (writing allowed)

[APPLICATIONS]
Microsoft Office:        
Microsoft Office Document Imaging (Object Model):        -
Adobe Acrobat:        
Internet Explorer:        Internet Explorer (11.0.17134.1) x64
Anti-Virus:        Webroot SecureAnywhere

[FILE ASSOCIATIONS]
.doc:        Word 2013
.xls:        Excel 2013
.ppt:        PowerPoint 2013
.docx:        Word 2013
.xlsx:        Excel 2013
.pptx:        PowerPoint 2013
.pub:        Pick an app

[FILE LOCATIONS]
Nitro PDF Creator Data Folder:        C:\Users\jsmit\AppData\Roaming\Nitro\Pro\    (writing allowed)
Nitro PDF Creator Folder:        C:\Program Files\Nitro\Pro\12\    (writing not allowed)
Nitro PDF Spool Folder:        C:\Users\jsmit\AppData\LocalLow\Nitro\Pro\12\PsDir\

[PRINTERS]
Send To OneNote 2013     - local
SAVIN MP C305     - local
RICOH SP 6430DN     - local
Quicken PDF Printer     - local
Nitro PDF Creator (Pro 12)     - local
Microsoft XPS Document Writer     - local
Microsoft Print to PDF     - local
HPAC4F69 (HP Designjet T520 24in)     - local
HP DesignJet T520 24in PCL     - local
Fax     - local
\\GRANITEPC-1\HP DesignJet T520 24in PCL     - network
\\GRANITEPC-1\RICOH SP 6430DN     - network

[SCANNERS]
WSD Scan Device (WIA)

[FONTS]
Number of fonts installed:        413
System
Terminal
Fixedsys
Modern
Roman
Script
Courier
MS Serif
MS Sans Serif
Small Fonts
Pill Gothic 600mg Light
Pill Gothic 600mg Semibd
Adobe Caslon Pro Bold
Adobe Caslon Pro
Adobe Fangsong Std R
Adobe Fan Heiti Std B
Adobe Gothic Std B
Adobe Heiti Std R
Adobe Kaiti Std R
Adobe Naskh Medium
Adobe Garamond Pro Bold
Adobe Garamond Pro
Birch Std
Blackoak Std
Brush Script Std
Chaparral Pro
Chaparral Pro Light
Charlemagne Std
Cooper Std Black
Giddyup Std
Hobo Std
Kozuka Gothic Pro B
Kozuka Gothic Pro EL
Kozuka Gothic Pro H
Kozuka Gothic Pro L
Kozuka Gothic Pro M
Kozuka Gothic Pro R
Kozuka Mincho Pro B
Kozuka Mincho Pro EL
Kozuka Mincho Pro H
Kozuka Mincho Pro L
Kozuka Mincho Pro M
Kozuka Mincho Pro R
Lithos Pro Regular
Mesquite Std
Minion Pro Cond
Minion Pro Med
Minion Pro SmBd
Myriad Arabic
Nueva Std
Nueva Std Cond
OCR A Std
Orator Std
Poplar Std
Prestige Elite Std
Rosewood Std Regular
Stencil Std
Tekton Pro
Tekton Pro Cond
Tekton Pro Ext
Trajan Pro
Adobe Arabic
Adobe Devanagari
Adobe Hebrew
Adobe Ming Std L
Adobe Myungjo Std M
Adobe Song Std L
Kozuka Gothic Pr6N B
Kozuka Gothic Pr6N EL
Kozuka Gothic Pr6N H
Kozuka Gothic Pr6N L
Kozuka Gothic Pr6N M
Kozuka Gothic Pr6N R
Kozuka Mincho Pr6N B
Kozuka Mincho Pr6N EL
Kozuka Mincho Pr6N H
Kozuka Mincho Pr6N L
Kozuka Mincho Pr6N M
Kozuka Mincho Pr6N R
Letter Gothic Std
Minion Pro
Myriad Hebrew
Myriad Pro
Myriad Pro Cond
Myriad Pro Light
Marlett
Arial
Arabic Transparent
Arial Baltic
Arial CE
Arial CYR
Arial Greek
Arial TUR
Arial Black
Bahnschrift Light
Bahnschrift SemiLight
Bahnschrift
Bahnschrift SemiBold
Bahnschrift Light SemiCondensed
Bahnschrift SemiLight SemiConde
Bahnschrift SemiCondensed
Bahnschrift SemiBold SemiConden
Bahnschrift Light Condensed
Bahnschrift SemiLight Condensed
Bahnschrift Condensed
Bahnschrift SemiBold Condensed
Calibri
Calibri Light
Cambria
Cambria Math
Candara
Comic Sans MS
Consolas
Constantia
Corbel
Courier New
Courier New Baltic
Courier New CE
Courier New CYR
Courier New Greek
Courier New TUR
Ebrima
Franklin Gothic Medium
Gabriola
Gadugi
Georgia
Impact
Ink Free
Javanese Text
Leelawadee UI
Leelawadee UI Semilight
Lucida Console
Lucida Sans Unicode
Malgun Gothic
Malgun Gothic Semilight
Microsoft Himalaya
Microsoft JhengHei
Microsoft JhengHei UI
Microsoft JhengHei Light
Microsoft JhengHei UI Light
Microsoft New Tai Lue
Microsoft PhagsPa
Microsoft Sans Serif
Microsoft Tai Le
Microsoft YaHei
Microsoft YaHei UI
Microsoft YaHei Light
Microsoft YaHei UI Light
Microsoft Yi Baiti
MingLiU-ExtB
PMingLiU-ExtB
MingLiU_HKSCS-ExtB
Mongolian Baiti
MS Gothic
MS UI Gothic
MS PGothic
MV Boli
Myanmar Text
Nirmala UI
Nirmala UI Semilight
Palatino Linotype
Segoe MDL2 Assets
Segoe Print
Segoe Script
Segoe UI
Segoe UI Black
Segoe UI Emoji
Segoe UI Historic
Segoe UI Light
Segoe UI Semibold
Segoe UI Semilight
Segoe UI Symbol
SimSun
NSimSun
SimSun-ExtB
Sitka Small
Sitka Text
Sitka Subheading
Sitka Heading
Sitka Display
Sitka Banner
Sylfaen
Symbol
Tahoma
Times New Roman
Times New Roman Baltic
Times New Roman CE
Times New Roman CYR
Times New Roman Greek
Times New Roman TUR
Trebuchet MS
Verdana
Webdings
Wingdings
Yu Gothic
Yu Gothic UI
Yu Gothic UI Semibold
Yu Gothic Light
Yu Gothic UI Light
Yu Gothic Medium
Yu Gothic UI Semilight
HoloLens MDL2 Assets
AlienCaret
Agency FB
Algerian
Book Antiqua
Arial Narrow
Arial Rounded MT Bold
Baskerville Old Face
Bauhaus 93
Bell MT
Bernard MT Condensed
Bodoni MT
Bodoni MT Black
Bodoni MT Condensed
Bodoni MT Poster Compressed
Bookman Old Style
Bradley Hand ITC
Britannic Bold
Berlin Sans FB
Berlin Sans FB Demi
Broadway
Brush Script MT
Bookshelf Symbol 7
Californian FB
Calisto MT
Castellar
Century Schoolbook
Centaur
Century
Chiller
Colonna MT
Cooper Black
Copperplate Gothic Bold
Copperplate Gothic Light
Curlz MT
Elephant
Engravers MT
Eras Bold ITC
Eras Demi ITC
Eras Light ITC
Eras Medium ITC
Felix Titling
Forte
Franklin Gothic Book
Franklin Gothic Demi
Franklin Gothic Demi Cond
Franklin Gothic Heavy
Franklin Gothic Medium Cond
Freestyle Script
French Script MT
Footlight MT Light
Garamond
Gigi
Gill Sans MT
Gill Sans MT Condensed
Gill Sans Ultra Bold Condensed
Gill Sans Ultra Bold
Gloucester MT Extra Condensed
Gill Sans MT Ext Condensed Bold
Century Gothic
Goudy Old Style
Goudy Stout
Harlow Solid Italic
Harrington
Haettenschweiler
High Tower Text
Imprint MT Shadow
Informal Roman
Blackadder ITC
Edwardian Script ITC
Kristen ITC
Jokerman
Juice ITC
Kunstler Script
Wide Latin
Lucida Bright
Lucida Calligraphy
Lucida Fax
Lucida Handwriting
Lucida Sans
Lucida Sans Typewriter
Magneto
Maiandra GD
Matura MT Script Capitals
Mistral
Modern No. 20
Monotype Corsiva
Niagara Engraved
Niagara Solid
OCR A Extended
Old English Text MT
Onyx
MS Outlook
Palace Script MT
Papyrus
Parchment
Perpetua
Perpetua Titling MT
Playbill
Poor Richard
Pristina
Rage Italic
Ravie
MS Reference Sans Serif
MS Reference Specialty
Rockwell Condensed
Rockwell
Rockwell Extra Bold
Script MT Bold
Showcard Gothic
Snap ITC
Stencil
Tw Cen MT
Tw Cen MT Condensed
Tw Cen MT Condensed Extra Bold
Tempus Sans ITC
Viner Hand ITC
Vivaldi
Vladimir Script
Wingdings 2
Wingdings 3
MT Extra
Arial Unicode MS
SPARCH
SPBENF
SPCHAR
SPEVAN
SPGROO
SPHAND
SPHANDCOMPRESSED
SPHELV
SPKOPP
SPSIMP
SPTIME
AcadEref
AIGDT
AmdtSymbols
GENISO
AMGDT
BankGothic Lt BT
BankGothic Md BT
CityBlueprint
CommercialPi BT
CommercialScript BT
CountryBlueprint
Dutch801 Rm BT
Dutch801 XBd BT
EuroRoman
ISOCPEUR
ISOCTEUR
Monospac821 BT
PanRoman
Romantic
RomanS
SansSerif
Stylus BT
SuperFrench
Swis721 BT
Swis721 BdOul BT
Swis721 Cn BT
Swis721 BdCnOul BT
Swis721 BlkCn BT
Swis721 LtCn BT
Swis721 Ex BT
Swis721 BlkEx BT
Swis721 LtEx BT
Swis721 Blk BT
Swis721 BlkOul BT
Swis721 Lt BT
TechnicBold
TechnicLite
Technic
UniversalMath1 BT
Vineta BT
Complex
GDT
GothicE
GothicG
GothicI
GreekC
GreekS
ISOCP2
ISOCP3
ISOCP
ISOCT2
ISOCT3
ISOCT
ItalicC
ItalicT
Italic
Monotxt
Proxy 1
Proxy 2
Proxy 3
Proxy 4
Proxy 5
Proxy 6
Proxy 7
Proxy 8
Proxy 9
RomanC
RomanD
RomanT
ScriptC
ScriptS
Simplex
Syastro
Symap
Symath
Symeteo
Symusic
Txt

[ZIP]
*.spl:        missing

[Microsoft Office Add-ins]
Word Add-in (COM):        ok
Word Add-in (Office):        missing
Excel Add-in (COM):        ok
Excel Add-in (Office):        missing
Powerpoint Add-in (COM):        ok
Powerpoint Add-in (Office):        missing
Outlook Add-in (COM):        ok
Outlook Add-in (Office):        missing

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jsmith800

Sorry, the error reads:

File nlssrv32.exe is not current version

Thanks

Joe

 

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jsmith800

Never mind with the above comments, i uninstalled and reinstalled.  the program works again!  For some reason remembered my serial number and setting.

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