LaRue0715 Posted November 21, 2017 Report Share Posted November 21, 2017 I had Nitro 9 on my old laptop and uninstalled it from my old laptop before restoring the factory settings and installed it on a new laptop. It will not let me activate it on the new laptop because it says the license is already in use. I created a ticket with Nitro days ago and they don't care enough to respond. Does anyone have any idea how I can remedy this? I love this product but the support really sucks. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 28, 2017 Official Nitronaut Report Share Posted November 28, 2017 Hello @LaRue0715, Thank you for posting on our Community Forums! We have responded to your ticket and released your key. Can you please try reactivating? Hope that helps! Link to comment Share on other sites More sharing options...
Marcy Posted December 13, 2017 Report Share Posted December 13, 2017 I am also having this same issue- I have Nitro 8 and it will not let me put it on my new laptop- it says the key is already activated. this is very frustrating. Link to comment Share on other sites More sharing options...
LaRue0715 Posted December 14, 2017 Author Report Share Posted December 14, 2017 Good luck. It took them almost 2 weeks to respond to my ticket. All they need to do is to release it but it takes them forever to get to it. Link to comment Share on other sites More sharing options...
Andrée Bourassa Posted December 14, 2017 Report Share Posted December 14, 2017 I have NitroPro 11 and since the last update, I am no longer able to activate my license. (error#23) It said the license is already in use. I tried to created a ticket with Nitro, but it doesn't work. It's always turn in a loop...The ticket doesn't run... What can I do? Link to comment Share on other sites More sharing options...
Power User Laura L. Posted December 14, 2017 Power User Report Share Posted December 14, 2017 @Andrée Bourassa and @Marcy I have released a license for each of you. Thanks, Link to comment Share on other sites More sharing options...
Andrée Bourassa Posted December 14, 2017 Report Share Posted December 14, 2017 3 hours ago, Laura L. said: @Andrée Bourassa and @Marcy I have released a license for each of you. Thanks, Thank you Laura! It is greatly appreciated! Link to comment Share on other sites More sharing options...
Marcy Posted December 14, 2017 Report Share Posted December 14, 2017 Thank you- I will try again It worked *Yea* Thanks again Marcy Link to comment Share on other sites More sharing options...
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