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need help in transferring license.


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I had Nitro 9 on my old laptop and uninstalled it from my old laptop before restoring the factory settings  and installed it on a new laptop.  It will not let me activate it on the new laptop  because it says the license is already in use.  I created a ticket with Nitro days ago and they don't care enough to respond.  Does anyone have any idea how I can remedy this?  I love this product but the support really sucks.


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  • Official Nitronaut

Hello @LaRue0715,

Thank you for posting on our Community Forums!

We have responded to your ticket and released your key. Can you please try reactivating?

Hope that helps!

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  • 3 weeks later...
Andrée Bourassa

I have NitroPro 11 and since the last update, I am no longer able to activate my license. (error#23) It said the license is already in use. I tried to created a ticket with Nitro, but it doesn't work. It's always turn in a loop...The ticket doesn't run...

What can I do?

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