need help in transferring license.

[LaRue0715 0]

I had Nitro 9 on my old laptop and uninstalled it from my old laptop before restoring the factory settings  and installed it on a new laptop.  It will not let me activate it on the new laptop  because it says the license is already in use.  I created a ticket with Nitro days ago and they don't care enough to respond.  Does anyone have any idea how I can remedy this?  I love this product but the support really sucks.

Thanks

[Leslie V. 0]

Hello @LaRue0715,

Thank you for posting on our Community Forums!

We have responded to your ticket and released your key. Can you please try reactivating?

Hope that helps!

[Marcy 0]

I am also having this same issue- I have Nitro 8 and it will not let me put it on my new laptop- it says the key is already activated.  this is very frustrating.  

 

[LaRue0715 0]

Good luck.  It took them almost 2 weeks to respond to my ticket.  All they need to do is to release it but it takes them forever to get to it.

[Andrée Bourassa 0]

I have NitroPro 11 and since the last update, I am no longer able to activate my license. (error#23) It said the license is already in use. I tried to created a ticket with Nitro, but it doesn't work. It's always turn in a loop...The ticket doesn't run...

What can I do?

[Laura L. 0]

@Andrée Bourassa and @Marcy I have released a license for each of you. 

Thanks, 

[Andrée Bourassa 0]

3 hours ago, Laura L. said:

@Andrée Bourassa and @Marcy I have released a license for each of you. 

Thanks, 

Thank you Laura!

It is greatly appreciated!

[Marcy 0]

Thank you- I will try again   It worked *Yea*

Thanks again

Marcy

 

Edited December 14, 2017 by Marcy