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Carlo

Reactivate a license

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Carlo

My Nitro Pro 11 has turned to evaluation mode, it had valid license...
Activation process says can't reactivate because SN is used in another machine. I believe this issue happened after a recent Windows 10 update but it's only my guess.

The facts are:

  1. I purchased a license that does not work anymore
  2. I can't reactivate the serial number
  3. I have a software insurance
  4. I submitted 2 tickets (one last week, one today) without any reply

Carlo

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11 answers to this question

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Mario K.

@Carlo I apologize for this inconvenience. We had some technical difficulties with our ticket submission form and all tickets were being directed to basic queue. That should be fixed by now. I looked into your ticket and responded to it so you should be good to activate your Nitro Pro license now. 

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Eric Gonzalez

I have the same issue. I had a valid Nitro Pro 10 license and still have the proof of purchase and can't get a hold of anyone in support that can help me resolve this issue.

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Rubens Garcia

Very good, after the deactivation of the license of Nitro Pro 10, and the uninstallation, when trying to reinstall the application in the same pc, when I try to get the activation contraclave, the web tells me that the product is still activated. This has also happened to update to the latest available version of Nitro Pro 10, because under Windows 10 Pro, did not create PDF files correctly, and to update to the latest available version, the application was configured in English, I hope a quick solution . A greeting.

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hay510

I have had the same problem, unable to use nitro after a windows update. Submitted a ticket a few days ago to no response. 

Please help?

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selcomoz@yahoo.com.br

Hi ,triying to change from once computer to other, i have been triying to get in touch with nitro team but no sucess,i have a licence/serial number how can is olve this issue since my old computer is damaged.

 

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selcomoz@yahoo.com.br

HI i have nitro pdf licence/serial number .i need to change computers from the old to the new one,please advise how to do it as i tried a ticket but failed.

 

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Reymund G.

Hi @selcomoz@yahoo.com.br,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following through private message?:

Nitro Pro version:
Serial Number:
Screenshot of the activation error message:

Thank you very much in advance and I look forward to hearing back from you.

 

 

Edited by Reymund G.

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w11stop

Hi There

I have purchased nitro for my website w11stop.com but the speed of my site is the same. How can I check that nitro on my site is installed correctly and working fine?

Need help and appreciate your replies.

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JimO

I get an error -23 Error License number already used.

Portal says I have to open Lic.

Pro 11.

Very frustrating.  Please help.

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Reymund G.

Hi @JimO,

I have responded to the private message you sent. Please let me know if you need further assistance regarding Nitro Pro 11 activation issues. 

Kind Regards, 

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