Reactivate a license
My Nitro Pro 11 has turned to evaluation mode, it had valid license...
Activation process says can't reactivate because SN is used in another machine. I believe this issue happened after a recent Windows 10 update but it's only my guess.
The facts are:
I purchased a license that does not work anymore
I can't reactivate the serial number
I have a software insurance
I submitted 2 tickets (one last week, one today) without any reply
Carlo
Hi @Camilopq,
Thank you for reaching out to us through our Community Forums!
Please be aware that Nitro serial number is tied up based on its version. A Nitro Pro 9 serial number can only be applied on a Nitro Pro 9 software. Applying Nitro Pro 9 license to a different version will generate an activation error message '-22 Error: Wrong License Number'.
With that, I recommend to uninstall Nitro Pro 12 on your new computer then install Nitro Pro 9 so you can activate it using your v