cprimel Posted November 29, 2017 Report Share Posted November 29, 2017 I need a license reset after a series of Windows updates. Also, there is no way for people without software assurance to even submit a support ticket now? And there is no clear way to re-up one's software assurance even if one wanted to so after one year everyone is just out of luck for support unless they post in this forum? Nitro is a good product - and the employees in support are great - but the lack of resources and hassle for customers built into the current support department is disappointing... Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted November 30, 2017 Administrators Report Share Posted November 30, 2017 @cprimel I made adjustments to your license so you should be able to successfully activate it now. Also, I assure you that everyone will be given an option of purchasing Software Assurance to receive email support. This is soon to come, thanks for your patience. Link to comment Share on other sites More sharing options...
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