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Nitro Support Case - 00150746

Tim Estes

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I opened this case on Nov 15th and still have had no response from your support team. Nitro Pro 10 is the third version that I have purchased, and am considering upgrading to 11, but not if I can't access the most basic support functions in a timely manner once every few years. I had a hard drive fail and had to reload windows & all apps on a new HDD. I need to have my license key released so that I can activate the new Nitro 10 install. Only a few days remaining on the "trial mode" install. Please look into this asap. Thanks, Tim Estes

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