John vK Posted November 30, 2017 Report Share Posted November 30, 2017 My computer crashed and I had to reinstall Nitro Pro 11. The program will not accept my serial number and says it is already being used. How do I go about getting my serial number released so I can activate my new install? Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted November 30, 2017 Administrators Report Share Posted November 30, 2017 @John vK I made an adjustment to your license so you should be able to activate it successfully now. Link to comment Share on other sites More sharing options...
timfoster Posted December 2, 2017 Report Share Posted December 2, 2017 How come this question got an answer inside 5 hours?????? I posted the same 22 hours ago. This after I emailed more than 2 weeks ago with no response. Is there some kind of safe word I need to use??? My computer was swapped by MS and I had to reinstall Nitro Pro 6. The program will not accept my serial number and says it is already being used. How do I go about getting my serial number released so I can activate my new install? There, I've asked the same question (names changed to protect the innocent). Sort it out!! Link to comment Share on other sites More sharing options...
Dave the Platypus Posted December 4, 2017 Report Share Posted December 4, 2017 I am trying to run Nitro 11 and am in the same situation. Email request made over 2 weeks ago, posted here approaching 36 hours ago, and still nothing. I just want to use what I have already paid for, and I feel like I am about to be extorted for another license fee. Please fix this broken process and let me activate the license I already own... Link to comment Share on other sites More sharing options...
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