John vK 0 Report post Posted November 30, 2017 My computer crashed and I had to reinstall Nitro Pro 11. The program will not accept my serial number and says it is already being used. How do I go about getting my serial number released so I can activate my new install? Quote Share this post Link to post Share on other sites
Mario K. 0 Report post Posted November 30, 2017 @John vK I made an adjustment to your license so you should be able to activate it successfully now. Quote Share this post Link to post Share on other sites
timfoster 0 Report post Posted December 2, 2017 How come this question got an answer inside 5 hours?????? I posted the same 22 hours ago. This after I emailed more than 2 weeks ago with no response. Is there some kind of safe word I need to use??? My computer was swapped by MS and I had to reinstall Nitro Pro 6. The program will not accept my serial number and says it is already being used. How do I go about getting my serial number released so I can activate my new install? There, I've asked the same question (names changed to protect the innocent). Sort it out!! Quote Share this post Link to post Share on other sites
Dave the Platypus 0 Report post Posted December 4, 2017 I am trying to run Nitro 11 and am in the same situation. Email request made over 2 weeks ago, posted here approaching 36 hours ago, and still nothing. I just want to use what I have already paid for, and I feel like I am about to be extorted for another license fee. Please fix this broken process and let me activate the license I already own... Quote Share this post Link to post Share on other sites
