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John vK

How can I request that my serial number be released?

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John vK

My computer crashed and I had to reinstall Nitro Pro 11. The program will not accept my serial number and says it is already being used. How do I go about getting my serial number released so I can activate my new install?

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Mario K.

@John vK I made an adjustment to your license so you should be able to activate it successfully now. 

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timfoster

How come this question got an answer inside 5 hours?????? I posted the same 22 hours ago. This after I emailed more than 2 weeks ago with no response.

Is there some kind of safe word I need to use???

My computer was swapped by MS and I had to reinstall Nitro Pro 6. The program will not accept my serial number and says it is already being used. How do I go about getting my serial number released so I can activate my new install?

There, I've asked the same question (names changed to protect the innocent).

Sort it out!!

 

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Dave the Platypus

I am trying to run Nitro 11 and am in the same situation.  Email request made over 2 weeks ago, posted here approaching 36 hours ago, and still nothing.  I just want to use what I have already paid for, and I feel like I am about to be extorted for another license fee.  

Please fix this broken process and let me activate the license I already own...

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