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Setup Wizard Failed - New Win10 PC

T4DJMR

By T4DJMR
in Nitro Help

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T4DJMR

T4DJMR

Posted
Posted

We have tried to install an Enterprise license version Nitro Pro 11.0.7.411 on a Win10Enterprise PC (actually three brand new PC's all with the same result) with Domain administrator rights.  We receive the "Nitro Pro Setup Wizard has failed" error.  We have tried the steps in this link:  

no luck.

When installed from the command prompt with /L we get the attached log file.  Actually I can't find a way to attach the file (dumb) so it's pasted below.

 

== Logging started: 11/30/2017  16:34:16 ===
Action 16:34:16: INSTALL.
Action start 16:34:16: INSTALL.
Action 16:34:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action start 16:34:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action ended 16:34:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
Action 16:34:16: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:16: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:16: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:16: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:16: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:16: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
Action start 16:34:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
Action ended 16:34:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.
Action 16:34:16: SetARPINSTALLLOCATION.
Action start 16:34:16: SetARPINSTALLLOCATION.
Action ended 16:34:16: SetARPINSTALLLOCATION. Return value 1.
Action 16:34:16: FindRelatedProducts. Searching for related applications
Action start 16:34:16: FindRelatedProducts.
Action ended 16:34:16: FindRelatedProducts. Return value 1.
Action 16:34:16: PrepareDlg.
Action start 16:34:16: PrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
Action 16:34:16: PrepareDlg. Dialog created
Action ended 16:34:16: PrepareDlg. Return value 1.
Action 16:34:16: SaveCmdLine_NPSERIAL.
Action start 16:34:16: SaveCmdLine_NPSERIAL.
Action ended 16:34:16: SaveCmdLine_NPSERIAL. Return value 1.
Action 16:34:16: AppSearch. Searching for installed applications
Action start 16:34:16: AppSearch.
AppSearch: Property: APPLICATION_FOLDER, Signature: FindInstallLocation
AppSearch: Property: APPLICATION_VERSION, Signature: FindInstalledVersion
AppSearch: Property: PDFDEFAULT, Signature: RegSearch_PDFDefault
AppSearch: Property: FDFDEFAULT, Signature: RegSearch_FDFDefault
AppSearch: Property: XFDFDEFAULT, Signature: RegSearch_XFDFDefault
AppSearch: Property: PPDFDEFAULT, Signature: RegSearch_PPDFDefault
AppSearch: Property: PDF_OLD, Signature: RegSearch_PDFOld
AppSearch: Property: FDF_OLD, Signature: RegSearch_FDFOld
AppSearch: Property: XFDF_OLD, Signature: RegSearch_XFDFOld
AppSearch: Property: PPDF_OLD, Signature: RegSearch_PPDFOld
AppSearch: Property: INSTALLSOURCE_OLD_64B, Signature: RegSearch_Installsource
AppSearch: Property: INSTALLSOURCE_OLD_32B, Signature: RegSearch_Installsource_32b
AppSearch: Property: NPR_INSTALLED, Signature: RegSearch_NPR_INSTALLED
AppSearch: Property: DT_SHORTCUT, Signature: RegSearch_DesktopSC
AppSearch: Property: BOXDISABLED, Signature: RegSearch_BOXDISABLED
AppSearch: Property: DROPBOXDISABLED, Signature: RegSearch_DROPBOXDISABLED
AppSearch: Property: ONEDRIVEDISABLED, Signature: RegSearch_ONEDRIVEDISABLED
AppSearch: Property: GOOGLEDRIVEDISABLED, Signature: RegSearch_GOOGLEDRIVEDISABLED
AppSearch: Property: NPDEFAULTVIEWER, Signature: RegSearch_NPDEFAULTVIEWER
AppSearch: Property: NPDEFAULTVIEWER_32B, Signature: RegSearch_NPDEFAULTVIEWER_32B
AppSearch: Property: NPBROWSERPLUGIN, Signature: RegSearch_NPBROWSERPLUGIN
AppSearch: Property: NPBROWSERPLUGIN_32B, Signature: RegSearch_NPBROWSERPLUGIN_32B
AppSearch: Property: OFFICEADDINS, Signature: RegSearch_OFFICEADDINS
AppSearch: Property: OFFICEADDINS_32B, Signature: RegSearch_OFFICEADDINSOFFICEADDINS_32B
AppSearch: Property: NETFRAMEWORK20, Signature: NetFramework20
AppSearch: Property: NETFRAMEWORK40CLIENT, Signature: NetFramework40Client
AppSearch: Property: NPSERIAL, Signature: RegSearch_NPSERIAL
AppSearch: Property: NPSERIAL_32B, Signature: RegSearch_NPSERIAL_32b
Action ended 16:34:16: AppSearch. Return value 1.
Action 16:34:16: LaunchConditions. Evaluating launch conditions
Action start 16:34:16: LaunchConditions.
Action ended 16:34:16: LaunchConditions. Return value 1.
Action 16:34:16: ValidateProductID.
Action start 16:34:16: ValidateProductID.
Action ended 16:34:16: ValidateProductID. Return value 1.
Action 16:34:16: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:16: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:16: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:16: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:16: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:16: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:16: CostInitialize. 
Action start 16:34:16: CostInitialize.
Action ended 16:34:16: CostInitialize. Return value 1.
Action 16:34:16: FileCost. Computing space requirements
Action start 16:34:16: FileCost.
Action ended 16:34:16: FileCost. Return value 1.
Action 16:34:16: CostFinalize. 
Action start 16:34:16: CostFinalize.
Action ended 16:34:16: CostFinalize. Return value 1.
Action 16:34:16: Call_KissMetrics_MSILaunched.
Action start 16:34:16: Call_KissMetrics_MSILaunched.
CustomAction Call_KissMetrics_MSILaunched returned actual error code 1157 but will be translated to success due to continue marking
Action ended 16:34:16: Call_KissMetrics_MSILaunched. Return value 1.
Action 16:34:16: DefineAgreement.
Action start 16:34:16: DefineAgreement.
Action ended 16:34:16: DefineAgreement. Return value 0.
Action 16:34:16: NitroInstallDirDlg.
Action start 16:34:16: NitroInstallDirDlg.
Info 2898. For WixUI_Font_Title textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
Action 16:34:16: NitroInstallDirDlg. Dialog created
Action ended 16:34:19: NitroInstallDirDlg. Return value 1.
Action 16:34:19: ProgressDlg.
Action start 16:34:19: ProgressDlg.
Action 16:34:19: ProgressDlg. Dialog created
Action ended 16:34:19: ProgressDlg. Return value 1.
Action 16:34:19: ExecuteAction.
Action start 16:34:19: ExecuteAction.
Action 16:34:21: INSTALL.
Action start 16:34:21: INSTALL.
Action 16:34:21: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action start 16:34:21: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action ended 16:34:21: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
Action 16:34:21: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:21: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:21: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:21: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:21: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:21: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:21: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
Action start 16:34:21: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
Action ended 16:34:21: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.
Action 16:34:21: SetARPINSTALLLOCATION.
Action start 16:34:21: SetARPINSTALLLOCATION.
Action ended 16:34:21: SetARPINSTALLLOCATION. Return value 1.
Action 16:34:21: FindRelatedProducts. Searching for related applications
Action start 16:34:21: FindRelatedProducts.
Action ended 16:34:21: FindRelatedProducts. Return value 0.
Action 16:34:21: SaveCmdLine_NPSERIAL.
Action start 16:34:21: SaveCmdLine_NPSERIAL.
Action ended 16:34:21: SaveCmdLine_NPSERIAL. Return value 0.
Action 16:34:21: AppSearch. Searching for installed applications
Action start 16:34:21: AppSearch.
Action ended 16:34:21: AppSearch. Return value 0.
Action 16:34:21: LaunchConditions. Evaluating launch conditions
Action start 16:34:21: LaunchConditions.
Action ended 16:34:21: LaunchConditions. Return value 1.
Action 16:34:21: ValidateProductID.
Action start 16:34:21: ValidateProductID.
Action ended 16:34:21: ValidateProductID. Return value 1.
Action 16:34:21: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:21: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:21: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:21: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 16:34:21: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action ended 16:34:21: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
Action 16:34:21: CostInitialize. 
Action start 16:34:21: CostInitialize.
Action ended 16:34:21: CostInitialize. Return value 1.
Action 16:34:21: FileCost. Computing space requirements
Action start 16:34:21: FileCost.
Action ended 16:34:21: FileCost. Return value 1.
Action 16:34:21: NitroCA_GetOfficeBinaryType.
Action start 16:34:21: NitroCA_GetOfficeBinaryType.
SFXCA: Extracting custom action to temporary directory: C:\Users\LLADMI~1.LEC\AppData\Local\Temp\MSI5702.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType
CA GetOfficeBinaryType: Begin
CA GetOfficeBinaryType: API function GetBinaryType failed
CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 16:34:21: NitroCA_GetOfficeBinaryType. Return value 3.
Action ended 16:34:21: INSTALL. Return value 3.
Action ended 16:34:21: ExecuteAction. Return value 3.
Action 16:34:21: FatalError.
Action start 16:34:21: FatalError.
Action 16:34:21: FatalError. Dialog created
Action ended 16:34:22: FatalError. Return value 2.
Action ended 16:34:22: INSTALL. Return value 3.
=== Logging stopped: 11/30/2017  16:34:22 ===
MSI (c) (B8:1C) [16:34:22:911]: Product: Nitro Pro -- Installation failed.
MSI (c) (B8:1C) [16:34:22:912]: Windows Installer installed the product. Product Name: Nitro Pro. Product Version: 11.0.7.411. Product Language: 1033. Manufacturer: Nitro. Installation success or error status: 1603.
 

John

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Kelvin B. Villarin

Kelvin B. Villarin

Posted
  • Official Nitronaut
Posted

Hi @T4DJMR,

Thanks for posting on our community forums!

I see that you also submitted several support tickets. Let's keep the conversation going via ticket #152217. I'll wait for your update there.

I apologize for the late response and thank you for your patience.

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T4DJMR

T4DJMR

Posted
  • Author
Posted

The suggestion through the support case does not solve the problem of install.

VERY FRUSTRATED with the total lack of support for this product!!!!!!!!!

John

 

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