Uninstalling and license deactivation

[karen]

Hi, not sure if this has been answered here or not - apologies if it has. Does uninstalling Nitro Pro 11 also deactivate the license ( 1-step process), or do you have to deactivate then uninstall (a 2 - step process?) If it is a two-step, is there a way to automate uninstallation on machines, say, via SCCM? Thanks in advance.

[Steven Zakulec]

If Nitro is connected to the internet at the time of uninstall, the license automatically deactivates itself.

[Jamie Tng]

Can someone advise if we have to be connected to the internet to deactivate the license or can we do it offline ?

 

[Steven Zakulec]

According to this article: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001915 you can do offline activations, but it's more work than using the regular deactivation.  Hope that helps.

[ECM]

How do I get a new Deactivation Certificate? My computer crashed before I was able to move it to another computer.

[Steven Zakulec]

This page is probably what you want: https://licenses.gonitro.com/prd/portal

Otherwise, post in the forum here: https://community.gonitro.com/forum/17-activation-installation/

(Or if you are a business customer, reach out to your account person/support).