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Jamos

Can't create signature

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Jamos

Hi, 

I am not able to create and save a signature in Nitro Pro 11.

When I click the "Quick Sign" button and then "Create New Signature", I try to create a signature using one of the 4 options (draw, from file etc"). Once I draw or browse for a file, it shows the signature in the preview box. But when I then click ok, the whole Create New Signature box closes, without saving the signature.

When I then click the Quick Sign button again and Manage Signatures, there is no signature saved. 

Can you please help? Thanks.
 

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AllainU

Hello @Jamos @Oxygen,

Thank you for reaching out to us through our Community Forums!

Please refer to below steps to fix this issue:

1. Navigate to %appdata%\Nitro\Pro\11.0\ and delete the 'Stamps' folder (you can copy this to another location if you have stamps or signatures that you need to backup).

(NOTE: To navigate to that folder, simply add "%appdata%\Nitro\Pro\11.0\" to the address bar)

2. Reboot the computer
3. Repair Nitro via the Control Panel > Programs and Features
4. Open Nitro > File > New
5. Create a new quick sign signature using the Draw function and place it on the new/blank PDF.

Cheers!

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Jamos

Thanks for your assistance AllainU. I tried the above solution and it worked. 

However I was able to create a signature using Draw, but when I tried to create a signature using the "From File" option, the same problem has occurred. It didn't save the signature and I now can't save a signature using any of the 4 options. 

So I can go through the same process as above but the problem is still that it is not letting me save a signature from a file. 

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AllainU

Hello @Jamos,

Thanks for you response.

Kindly perform a repair of your Nitro Pro by referring to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If that doesn't help, update to 11.0.7.425: https://community.gonitro.com/announcement/3-nitro-pro-1107-patch-installers/

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

Cheers!

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nrs

I just got Nitro (3/18) and I am having this problem.  the repair did not work.  Are there any other suggestion

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nrs

update:  I deleted the files in the stamp folder and was able to create a stamp

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