Jamos Posted December 4, 2017 Report Share Posted December 4, 2017 Hi, I am not able to create and save a signature in Nitro Pro 11. When I click the "Quick Sign" button and then "Create New Signature", I try to create a signature using one of the 4 options (draw, from file etc"). Once I draw or browse for a file, it shows the signature in the preview box. But when I then click ok, the whole Create New Signature box closes, without saving the signature. When I then click the Quick Sign button again and Manage Signatures, there is no signature saved. Can you please help? Thanks. Link to comment Share on other sites More sharing options...
Oxygen Posted January 23, 2018 Report Share Posted January 23, 2018 i'm having the same exact issue! have u found a solution yet? Link to comment Share on other sites More sharing options...
Jamos Posted January 24, 2018 Author Report Share Posted January 24, 2018 No I wasn't able to get a solution. Please post here if you find one. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 28, 2018 Official Nitronaut Report Share Posted January 28, 2018 Hello @Jamos @Oxygen, Thank you for reaching out to us through our Community Forums! Please refer to below steps to fix this issue: 1. Navigate to %appdata%\Nitro\Pro\11.0\ and delete the 'Stamps' folder (you can copy this to another location if you have stamps or signatures that you need to backup). (NOTE: To navigate to that folder, simply add "%appdata%\Nitro\Pro\11.0\" to the address bar) 2. Reboot the computer 3. Repair Nitro via the Control Panel > Programs and Features 4. Open Nitro > File > New 5. Create a new quick sign signature using the Draw function and place it on the new/blank PDF. Cheers! Link to comment Share on other sites More sharing options...
Jamos Posted January 29, 2018 Author Report Share Posted January 29, 2018 Thanks for your assistance AllainU. I tried the above solution and it worked. However I was able to create a signature using Draw, but when I tried to create a signature using the "From File" option, the same problem has occurred. It didn't save the signature and I now can't save a signature using any of the 4 options. So I can go through the same process as above but the problem is still that it is not letting me save a signature from a file. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 30, 2018 Official Nitronaut Report Share Posted January 30, 2018 Hello @Jamos, Thanks for you response. Kindly perform a repair of your Nitro Pro by referring to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 If that doesn't help, update to 11.0.7.425: https://community.gonitro.com/announcement/3-nitro-pro-1107-patch-installers/ If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 Cheers! Link to comment Share on other sites More sharing options...
nrs Posted March 19, 2018 Report Share Posted March 19, 2018 I just got Nitro (3/18) and I am having this problem. the repair did not work. Are there any other suggestion Link to comment Share on other sites More sharing options...
nrs Posted March 20, 2018 Report Share Posted March 20, 2018 update: I deleted the files in the stamp folder and was able to create a stamp Link to comment Share on other sites More sharing options...
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