Jump to content
Jamos

Can't create signature

Recommended Posts

Jamos

Hi, 

I am not able to create and save a signature in Nitro Pro 11.

When I click the "Quick Sign" button and then "Create New Signature", I try to create a signature using one of the 4 options (draw, from file etc"). Once I draw or browse for a file, it shows the signature in the preview box. But when I then click ok, the whole Create New Signature box closes, without saving the signature.

When I then click the Quick Sign button again and Manage Signatures, there is no signature saved. 

Can you please help? Thanks.
 

  • I agree 1

Share this post


Link to post
Share on other sites
AllainU

Hello @Jamos @Oxygen,

Thank you for reaching out to us through our Community Forums!

Please refer to below steps to fix this issue:

1. Navigate to %appdata%\Nitro\Pro\11.0\ and delete the 'Stamps' folder (you can copy this to another location if you have stamps or signatures that you need to backup).

(NOTE: To navigate to that folder, simply add "%appdata%\Nitro\Pro\11.0\" to the address bar)

2. Reboot the computer
3. Repair Nitro via the Control Panel > Programs and Features
4. Open Nitro > File > New
5. Create a new quick sign signature using the Draw function and place it on the new/blank PDF.

Cheers!

Share this post


Link to post
Share on other sites
Jamos

Thanks for your assistance AllainU. I tried the above solution and it worked. 

However I was able to create a signature using Draw, but when I tried to create a signature using the "From File" option, the same problem has occurred. It didn't save the signature and I now can't save a signature using any of the 4 options. 

So I can go through the same process as above but the problem is still that it is not letting me save a signature from a file. 

Share this post


Link to post
Share on other sites
AllainU

Hello @Jamos,

Thanks for you response.

Kindly perform a repair of your Nitro Pro by referring to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If that doesn't help, update to 11.0.7.425: https://community.gonitro.com/announcement/3-nitro-pro-1107-patch-installers/

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

Cheers!

Share this post


Link to post
Share on other sites
nrs

I just got Nitro (3/18) and I am having this problem.  the repair did not work.  Are there any other suggestion

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.