wileyw3 0 Report post Posted December 4, 2017 For some reason Nitro 10 quit scanning. I purchased and installed Nitro 11....still no scan. I can print from Nitro and I can scan from windows. I tried following all instructions..reboot computer reboot printer..still no scan. Printer is HP officejet Pro 8725. I am wireless and the printer and my computers are all connected to the network and functioning properly. The issue seems to be Nitro. Nitro service suggested checking here. If I had the time to look at 27 pages of content I would go through all your topics. I have a ticket waiting. seems to me a fix as simple as this should be could be taken care of in a few minutes by Nitro instead of making me do all this research. Share this post Link to post Share on other sites
Steven Zakulec 60 Report post Posted December 5, 2017 Have you tried repairing Nitro? Nitro repair link:http://kb.gonitro.com/knowledgebase#/search/repair/000001641 Hopefully this fixes the issue for you. Share this post Link to post Share on other sites
wileyw3 0 Report post Posted December 5, 2017 Yes I tried to repair Nitro. It didn't work. Any other ideas? Now will Nitro techies answer my problem? Share this post Link to post Share on other sites
wileyw3 0 Report post Posted December 9, 2017 I have tried everything Nitro documents and this knowledge base support have suggested. Still no scan. What do I have to do to get immediate help from you people? Share this post Link to post Share on other sites
billwh@suddenlink.net 0 Report post Posted January 19, 2018 I am running Nitro Pro 11 with windows 7, When I hit the finish button from scanning Nitro Locks up and I have to reboot the computer. Any Idea to fix would be appreciated. Bill Share this post Link to post Share on other sites
