Tidal Posted December 9, 2017 Report Share Posted December 9, 2017 Recently one of my clients had all their machines upgraded and whilst Nitro was deactivated just fine on some machines, others generated deactivation certificates that it told me to use online to finish the uninstallation. The only thing is no one seems to know what the link to the page was and my google skills cant seem to find the page either. Some of the deactivations were done during a network maintenance window and so no internet connection was present hence the certificates. I emailed in a ticket but got told that I would need software assurance. That's not great considering this product has been paid for. Yes its not the newest package but I should still be able to use it on new machines as it does all we need it to. My ticket number for one specific key example is 00153923 but I do have a couple of keys I need deactivating. Link to comment Share on other sites More sharing options...
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