jasoburch Posted December 10, 2017 Report Share Posted December 10, 2017 Hi, My laptop just done the latest major windows 10 update. I've now tried to open NitroPro 11, and it said it was the trial version. This has happened before and I have re-entered my serial number and it activates, however this time it comes up with the -23: error. Why does this keep happening after a windows update, and how can I re-activate it again? Any help appreciated. I need to use this software!! Link to comment Share on other sites More sharing options...
jasoburch Posted December 11, 2017 Author Report Share Posted December 11, 2017 Hi, How do I get some help getting NitroPro up and running again? I currently can't use a product I've paid for. Please help somebody. Link to comment Share on other sites More sharing options...
jasoburch Posted December 11, 2017 Author Report Share Posted December 11, 2017 I have tried to open a support ticket number 00153939 but currently have no solution. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted December 11, 2017 Administrators Report Share Posted December 11, 2017 Hi @jasoburch, we are investigating why Windows updates can cause this. In the meantime, I have released your serial and replied to your support ticket. Link to comment Share on other sites More sharing options...
Peter Mapleston Posted December 11, 2017 Report Share Posted December 11, 2017 I have the same issue, but with Nitro Pro 9. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted December 11, 2017 Power User Report Share Posted December 11, 2017 Hey @Peter Mapleston, I have released a license for you so you can now re-activate Nitro Pro 9. Thanks. Link to comment Share on other sites More sharing options...
Peter Mapleston Posted December 11, 2017 Report Share Posted December 11, 2017 Thanks! Link to comment Share on other sites More sharing options...
jasoburch Posted December 11, 2017 Author Report Share Posted December 11, 2017 Hi Alex, Many thanks for sorting this out. I will ensure I de-activate the License before I allow any windows updates in future. Jason. Link to comment Share on other sites More sharing options...
Zhamandi Posted December 11, 2017 Report Share Posted December 11, 2017 For some reason my Nitro Pro 11 license is showing as trial and already in use after windows 10 fall updrade. Can someone please reset my license so I can activate my copy of Nitro Pro 11? I've posted earlier but didn't get a reply. I have 2 licenses and only one is affected. I just reinstalled the Nitro Pro 11 software in the hopes that it would accept my license but it did not. Please help me fix this problem. thank you Link to comment Share on other sites More sharing options...
Power User Laura L. Posted December 11, 2017 Power User Report Share Posted December 11, 2017 Hi @Zhamandi, I have also released a license for you. You can go ahead and re-activate Nitro Pro now. Thanks, Link to comment Share on other sites More sharing options...
Daniel Jimenez Posted December 12, 2017 Report Share Posted December 12, 2017 Quote Hi Everybody I have the same problem With Nitro Pro 11, Windows 10 is updating many times and 3 times ago i had to put my serial number again because nitro Showing Trial Version is expired. but 1 week ago its no working the key and now is showing -23 Error, and i can´t do nothing because de-active its no available. how can I re-activate it again? , help me please. Link to comment Share on other sites More sharing options...
Rhys Posted December 12, 2017 Report Share Posted December 12, 2017 Same issue after Windows 10 updated to 1709, Nitro Pro 9 has gone back into trial mode and can't reactivate it. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted December 12, 2017 Administrators Report Share Posted December 12, 2017 Hi @DJ Sanchez and @Rhys, I have released both of your serials as well. Feel free to reactivate Nitro. Link to comment Share on other sites More sharing options...
Victor Posted December 12, 2017 Report Share Posted December 12, 2017 Hi, I have same problem serial key is not accepted, please help. Link to comment Share on other sites More sharing options...
Daniel Jimenez Posted December 13, 2017 Report Share Posted December 13, 2017 Alex E. thank You So Much! , My Nitro Pro 11 is Working Again with the serial . Link to comment Share on other sites More sharing options...
Franco Posted December 15, 2017 Report Share Posted December 15, 2017 Same problem here if you can email a fresh serial number to get Nitro back out of Trial mode Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted December 15, 2017 Administrators Report Share Posted December 15, 2017 @Franco have you used our License Portal on www.gonitro.com/support yet? Link to comment Share on other sites More sharing options...
bzotovic Posted December 16, 2017 Report Share Posted December 16, 2017 @Mario K. : I'm having the same issue as other people here, after my Windows 10 updated - my copy of Nitro 11 Pro has reverted back to trial and it won't allow me to activate using the same serial number. The portal that you're referring to allows us to de-activate then re-activate our own serial numbers; however, there's a maximum of 2 activations allowed. Is my attempt to re-activate my copy going to count towards that maximum? I'm worried that the next time I run a Win10 system update and Nitro gets deactivated, I won't be able to reactivate my serial number. How is that going to be handled? Link to comment Share on other sites More sharing options...
Power User Laura L. Posted December 18, 2017 Power User Report Share Posted December 18, 2017 Hi @bzotovic, I just replied to your ticket. Please check your inbox. Thanks, Link to comment Share on other sites More sharing options...
Franco Posted December 19, 2017 Report Share Posted December 19, 2017 Yes, but I received a reply from customer services to go to Community Forum (https://community.gonitro.com/ Can you there email me a fresh serial number to get back up? The erroneous "trial" has now expired. I assize you have my email address if not let me know. Link to comment Share on other sites More sharing options...
Franco Posted December 19, 2017 Report Share Posted December 19, 2017 typo's: can you "therefore" assize = assume Link to comment Share on other sites More sharing options...
Power User Laura L. Posted December 19, 2017 Power User Report Share Posted December 19, 2017 Hey @Franco, I have released a license for your serial key. Thanks, Link to comment Share on other sites More sharing options...
Franco Posted December 19, 2017 Report Share Posted December 19, 2017 Laura re-activated now - thank you. Link to comment Share on other sites More sharing options...
Franco Posted May 10, 2018 Report Share Posted May 10, 2018 Laura After yet another Windows update today the same issue has happened again - can you release a further license for my serial key? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 10, 2018 Official Nitronaut Report Share Posted May 10, 2018 Hello @Franco, Thanks for posting on our community forums! You can now activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
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