Re-Activation of older product

[Jaxn]

I have an Acer laptop I bought in '08. I just upgraded to Windows 7 from the original Vista. When I tried to install and activate Nitro, it gives me an error stating the software was for a different computer. Same old laptop, but a new operating system is all that is going on here. 

 

Thanks for any help.

[Mario Kevesic]

@Jaxn please visit our support page www.gonitro.com/support and utilize the License Portal tool. to reset your activation. 

[Jaxn]

Thanks, got it working.

 

[Jaxn]

It is now telling me the same error message." Licensed on a different computer". When I try your link, it tells me: Sorry. You may only deactivate 0 device.

Number of activations: 0

Number of activations allowed: 2

 

I just don't get it. 

[Jaxn]

I forgot to mention, the program doesn't open. I just get the message that says "licensed on a different computer". I do not understand what this means.

[Kelvin B. Villarin]

Hi @Jaxn,

Thanks for posting on our community forums and raising a ticket. 

I'm glad that you guys were able to sort it out (by doing a fresh install and reactivating). 

Have a good one.

[Jaxn]

Thanks, Kevin.