Don Posted December 18, 2017 Report Share Posted December 18, 2017 When I try to create PDF by scanning a document Nitro crashes as soon as I pick the scanner from the drop down list. The scanner is a Brother 720D and I'm running Windows 10 Pro. This scanner runs fine when using it's supplied software to scan. Any ideas how to get this to work? Thanks. Don.... Link to comment Share on other sites More sharing options...
IPECA Posted March 5, 2018 Report Share Posted March 5, 2018 Hi, has this been fixed. I have just installed fujitsu fi-7160 which uses PaperStream. Nitro keep's crashing & has never allowed me to scan any document. I switch to the TWAIN option & Nitro still keeps crashing. Does anyone have a solution or patch for it? Thanks & I hope to hear from anybody. I reported this to Nitro several times but I still have not heard from their tech support. Link to comment Share on other sites More sharing options...
Don Posted March 5, 2018 Author Report Share Posted March 5, 2018 As far as I know it has not. I gave up on Nitro and switched to PDF Architect. Works perfectly. Link to comment Share on other sites More sharing options...
AGG Posted April 5, 2018 Report Share Posted April 5, 2018 Very similar issue. Just installed Nitro Pro V11 using Brother DCP-7065DN as scanner. If select document feed as source, scanner draws in document and appears to scan it. Nitro Comes up with erorr message and there is no scan. Works with flat bed Option, but scan Quality is poor compared to my ancient Version of Adobe Acrobat Pro (9.0). Very disappointing demo - will deinstall and try something else. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 6, 2018 Official Nitronaut Report Share Posted April 6, 2018 Hi @Don @IPECA @AGG, Thanks for posting on our Community Forums! While there can be many causes as to why a scanner may not function properly, there are general troubleshooting steps you can take before investigating further: - Make sure the scanner drivers are updated. - Under the specification, ensure that the driver used for the scanner is either TWAIN or WIA. - Perform a test scan through another program (such as MS Paint). - Make sure your copy of Nitro Pro 11 is updated. You may download the latest version from here: https://www.gonitro.com/product/downloads If the issue persists, please raise a support ticket here and let me know so I can grab it. I hope this helps. Thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.