Jayden Posted December 19, 2017 Report Share Posted December 19, 2017 Hi, I was wondering if anyone is able to help me. I am running Nitro Pro 11 and when I try to update to the latest version using the check for updates tab within the software, I get a notification pop up stating “Nitro Update Service is not running”. Ever since I upgraded my software from Nitro Pro 9 to Nitro Pro 11 back in August 2017 (4 months ago) I have been having problem with the software. I get constant hangs and crashes. I sent an email to support and have been told to ask the Nitro community, so any help would be much appreciated. I am running: OS Name Microsoft Windows 10 Home Version 10.0.16299 Build 16299 OS Manufacturer Microsoft Corporation System Manufacturer ASUSTeK COMPUTER INC. System Model K55VD System Type x64-based PC System SKU ASUS-NotebookSKU Processor Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, 2301 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. K55VD.408, 31/01/2013 SMBIOS Version 2.7 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Hardware Abstraction Layer Version = "10.0.16299.98" Time Zone AUS Eastern Summer Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.89 GB Available Physical Memory 4.97 GB Thanks... Link to comment Share on other sites More sharing options...
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