T S Posted December 20, 2017 Report Share Posted December 20, 2017 The Installation Wizard is stopping abruptly during v. 10 installation. The error message is "22 - wrong license number." The correct license number is being put in and i can't uninstall the Trial version. HELP! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted December 20, 2017 Official Nitronaut Report Share Posted December 20, 2017 Hi @IDC, Thanks for posting on our community forums! Error 22 means the serial number you are trying to activate is for a different version of Nitro Pro. Please uninstall your Nitro Pro 11 using this clean up tool: http://install.nitropdf.com/support/downloads/cleanup.zip Then download the latest version of Nitro Pro 10 from here: For 32-bit http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe For 64-bit http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe Once installed, activate your Nitro Pro 10 using your serial number. I hope this helps. Cheers! Link to comment Share on other sites More sharing options...
T S Posted December 21, 2017 Author Report Share Posted December 21, 2017 Kelvin: Thank you and it appears to have worked. I need to activate the downloaded version, although under "Help" i do not see the activate option. IDC Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted December 22, 2017 Administrators Report Share Posted December 22, 2017 Hi @IDC, From the Help menu, select 'About Nitro Pro'. This is where the Activation option resides. Link to comment Share on other sites More sharing options...
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