T S Posted December 20, 2017 Report Posted December 20, 2017 The Installation Wizard is stopping abruptly during v. 10 installation. The error message is "22 - wrong license number." The correct license number is being put in and i can't uninstall the Trial version. HELP!
Official Nitronaut Kelvin B. Villarin Posted December 20, 2017 Official Nitronaut Report Posted December 20, 2017 Hi @IDC, Thanks for posting on our community forums! Error 22 means the serial number you are trying to activate is for a different version of Nitro Pro. Please uninstall your Nitro Pro 11 using this clean up tool: http://install.nitropdf.com/support/downloads/cleanup.zip Then download the latest version of Nitro Pro 10 from here: For 32-bit http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe For 64-bit http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe Once installed, activate your Nitro Pro 10 using your serial number. I hope this helps. Cheers!
T S Posted December 21, 2017 Author Report Posted December 21, 2017 Kelvin: Thank you and it appears to have worked. I need to activate the downloaded version, although under "Help" i do not see the activate option. IDC
Administrators Alex Edwardes Posted December 22, 2017 Administrators Report Posted December 22, 2017 Hi @IDC, From the Help menu, select 'About Nitro Pro'. This is where the Activation option resides.
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