jasoburch Posted December 21, 2017 Report Share Posted December 21, 2017 Hi, You recently released my licence number following a windows update and the above error message. There was another update due, so I de-activated my licence, did the update tried to activate again and am still getting the above message. I went to the licence activation portal and it tells me I have 0 activations, but still it gives the -23 error and won't let me activate. This is the 2nd time in 2 weeks that I can't use my software. I am trying to run a business. I need my software activated now, and how can I stop this happening please?? Link to comment Share on other sites More sharing options...
jasoburch Posted December 21, 2017 Author Report Share Posted December 21, 2017 Previous ticket was RE: Nitro Support Case - 00153939 - Licencse activation. Please help, I need to edit a PDF for my busines, urgently. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted December 22, 2017 Official Nitronaut Report Share Posted December 22, 2017 Hi @jasoburch, Thanks for posting on our community forums! Your license is now good to go. Please try to activate again. Cheers! Link to comment Share on other sites More sharing options...
jasoburch Posted December 22, 2017 Author Report Share Posted December 22, 2017 Thank you. I'm back in business now. Does the activation portal work now? Yesterday it was saying I had 2 activations to use, but still it wouldn't activate. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted December 25, 2017 Official Nitronaut Report Share Posted December 25, 2017 @jasoburch, You're welcome! I tried it just now, it's working fine. Happy Holidays! Link to comment Share on other sites More sharing options...
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