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-23: Error - Licence number already used--AGAIN!!!!!


jasoburch

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Posted

Hi, You recently released my licence number following a windows update and the above error message. There was another update due, so I de-activated my licence, did the update tried to activate again and am still getting the above message. I went to the licence activation portal and it tells me I have 0 activations, but still it gives the -23 error and won't let me activate. This is the 2nd time in 2 weeks that I can't use my software. I am trying to run a business. I need my software activated now, and how can I stop this happening please??

Posted

Previous ticket was RE: Nitro Support Case - 00153939 - Licencse activation. Please help, I need to edit a PDF for my busines, urgently.

  • Official Nitronaut
Kelvin B. Villarin
Posted

Hi @jasoburch,

Thanks for posting on our community forums!

Your license is now good to go. Please try to activate again.

Cheers!

Posted

Thank you. I'm back in business now. Does the activation portal work now? Yesterday it was saying I had 2 activations to use, but still it wouldn't activate.

  • Official Nitronaut
Kelvin B. Villarin
Posted

@jasoburch,

You're welcome! I tried it just now, it's working fine. 

Happy Holidays!

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