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jsmith800

nitro 11 incredibly slow open the program

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jsmith800

Same as ticket 114130.  Send me a link to a solution to ticket 114130.  If Nitro is already running documents open fast however if Nitro is NOT running it takes 10-30 seconds to open a simple .pdf

 

 

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Mario K.

@jsmith800 If you're working with Eli and Shae on support case 114130,  they will reach out to you shortly via that support case. 

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Mario K.

@sbrunette slowness of Nitro Pro 11 is related to Windows 10. We found a fix and will be releasing a patch to version 11 sometimes in January. 

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jsmith800
On 12/27/2017 at 12:23 PM, Mario K. said:

@sbrunette slowness of Nitro Pro 11 is related to Windows 10. We found a fix and will be releasing a patch to version 11 sometimes in January. 

Hi Mario, thanks for looking into this.  Hopefully your promised January fix is almost ready, very frustrating waiting for documents to open.

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jsmith800

FYI, i was not prompted to update to 11.0.7.411.  However after i found a link to it, I updated this morning, opening .pdf's now is screaming fast.  I think those that are having problems should make sure they're on the latest release which i believe is 11.0.7.411 at this time.

Should have an auto check for updates function...if there is one mine isn't working

Edited by jsmith800

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jsmith800

Yes, what the heck!  Edwin you are correct.  Today its back to the way it was.  Slow to open and perform command functions and printing.

Ok so i just installed 11.0.7.425 and it is fast.  Lets see what happens...i'll post back in 2-3 days.

Thank You Nitro folks for actively trying to find a solution to this.

Joe

 

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jsmith800

Ok about a week later and 11.0.7.425 running strong.

Edited by jsmith800

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Klaus raul53

Hi All

Sounds good J, I will update to Nitro 11 and make sure I have the latest version. Hopefully...

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