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pedrg93

Computer Stolen - Cannot Deactivate and Reactivate

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pedrg93

Hello, 

My old laptop was stolen recently, and I've been unable to deactivate Nitro Pro 11 from it. I still have the license, and have tried the portal to deactivate, but I still get error 23. However, when I hit deactivate, it says I get a pop up that says I can deactivate 0 devices. 

 

When inputting my serial number, I get a small chart with:

serial number :234***-******-******

Version: 11

Status: Active

Number of Activations: 0

Activations allowed: 2

 

Does anyone know what to do, or have been in a similar situation? Is there a way to still use my license?

 

Thanks.

Edited by Alex E.

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Alex E.

Hi @pedrg93,

There was a conflict with your serial that I have just fixed up. Please try the activation again.

Happy holidays!
Alex.

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munrore
On 12/26/2017 at 1:11 PM, pedrg93 said:

Hello, 

My old laptop was stolen recently, and I've been unable to deactivate Nitro Pro 11 from it. I still have the license, and have tried the portal to deactivate, but I still get error 23. However, when I hit deactivate, it says I get a pop up that says I can deactivate 0 devices. 

 

When inputting my serial number, I get a small chart with:

serial number :234***-******-******

Version: 11

Status: Active

Number of Activations: 0

Activations allowed: 2

 

Does anyone know what to do, or have been in a similar situation? Is there a way to still use my license?

 

Thanks.

I have a similar problem (ransomware attacked laptop, had to get it wiped) so I can't deactivate.  Can't reach support, older version (NP9), but issue is applicable to all releases both discontinued and current.  How can I install software on a "new" computer in such a case?  And BTW, impossible to contact support.  If I was new to NP, I would find an alternative but I've used NP software since NP6 I believe...

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Aliffer Manenti

Hey @munrore,

I have made the necessary adjustments to your license. Please try to activate it again.

 

Cheers,

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Phoebe Pearce

I'm the same - please assist. Tried posting to these support pages, just keep geting re-directs to some e-Sign page.

Edited by Phoebe Pearce
Want to tick the 'notify of replys' but the button is gone on edit.

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AllainU

Hello @Phoebe Pearce,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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