Help desk Posted December 27, 2017 Report Share Posted December 27, 2017 Dear reader, we have 60 Nitro pro license, wich works fine. We have one users were the screen stays grey (as in the documents is not showing) No matter what PDF i use or repair/reinstall Nitro it is not working. -Stable version of Nitro Pro. -Works fine on other computers same version same PDF document. -When i perform an profile reset of the user, it works (as you may understand i dont want to reset the users profile for this small matter) What can i do to fix the problem? Kr Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted December 28, 2017 Administrators Report Share Posted December 28, 2017 @Helpdesk may I suggest to submit a support ticket via https://www.gonitro.com/support/ticket since you're eligible for Premium support? That is the fastest way to get help from Nitro Support Engineers. Link to comment Share on other sites More sharing options...
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