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Nitro Pro wont open PDF

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Dear reader,

we have 60 Nitro pro license, wich works fine.
We have one users were the screen stays grey (as in the documents is not showing)

No matter what PDF i use or repair/reinstall Nitro it is not working.

-Stable version of Nitro Pro.
-Works fine on other computers same version same PDF document.
-When i perform an profile reset of the user, it works (as you may understand i dont want to reset the users profile for this small matter)

What can i do to fix the problem?


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