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alecfra

need to reinstall

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alecfra

Using windows 10 today my screen says I do not have enough previldges please reinstall...very strange.

Q How do I reinstall both Nitro 9 and 11   I am a registered user.

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alecfra

After much angst I did a msconfig and went to services tab,turned off microsaft filter and found the nalperion setting,,,IT SAID STOPPED. apparently an over cautious virus checker had changed this setting. I then reset and rebooted. and yes it all worked have both Nitro pro 11 and 9 up working...all well again. just took almost a day to fix.

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AllainU

Hello @alecfra,

Thank you for reaching out to us through our Community Forums!

You were on the right track when you checked Nalpeiron Licensing service in Services tab of msconfig.msc. This issue is caused by an antivirus program not allowing the said service to start.

Sorry for the delayed response and I'd be happy to assist you with your future inquiries!

Nappy New Year!

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