Bhakta Posted January 1, 2018 Report Share Posted January 1, 2018 Dear Friends, I bought a new Epson wireless printer and it seems to have messed me up. NITRO PRO 11, latest version would not print the PDF files, and other problems. I have supposedly uninstalled NITRO with the intention to reinstall, but when I run the Nitro.exe to install the program again, I am told "Are you sure you want to go? Sorry we will miss you". Simply it seems that I cannot uninstall the program, and I cannot reinstall it either. I am at a loss. I have tried to uninstall using the Nitro program, the Windows 10 uninstall program, and IO Bit Uninstall. None seems to clean the system. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2018 Official Nitronaut Report Share Posted January 1, 2018 Hello @Bhakta, Thank you for reaching out to us through our Community Forums! Please try these steps to uninstall using our Clean-Up utility: 1. Download our Clean Up utility: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000002038 2. Extract the utility to the desktop (it doesn't always run from the zip) 3. Run the utility 4. Reboot 5. Download and install the latest version of Nitro Pro 11.0.7.411 from here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer 6. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers and Happy New year! Link to comment Share on other sites More sharing options...
Bhakta Posted February 13, 2018 Author Report Share Posted February 13, 2018 Dear Sir, I an the cleanup tool and then I downloaded the latest version. When the installation was attempted it I get the message, "Nitrro Setup Wizard has failed". This is very frustrating for me. I am using your program for many years and always buy the latest versions when they come out. But now I cannot get the program to work as it always has. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Featured Comment Allain Umailin Posted February 13, 2018 Official Nitronaut Featured Comment Report Share Posted February 13, 2018 Hello @Bhakta, Please try these steps instead with installing new build: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Extract the utility to the desktop (it doesn't always run from the zip) 4. Run the utility then reboot your machine. 5. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change. Reboot the machine again after deleting Nitro Pro traces. 6. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 7. Download and install Nitro Pro 11.0.7.425 using offline installers: 64-bit: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe 32-bit: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 8. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
Bhakta Posted February 14, 2018 Author Report Share Posted February 14, 2018 Dear Sir, Thank you very much. These directions were most helpful and I was finally able to get a clean installation. It does take some time to find and remove all traces of the previous installations... William Benedict Link to comment Share on other sites More sharing options...
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