Jump to content
Bill Samuel

Nitro Pro 11 won't open in Windows 10

Recommended Posts

Bill Samuel

Nitro Pro 11 will not open on my Windows 10 PC. It gets an error message:

The application was unable to start correctly (0xc000007b). Click OK to close the application.

I used Control Panel to do a Repair on Nitro Pro. but that did not help.

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @Bill Samuel,

Thanks for posting on our community forums!

Let's do a fresh install with the help of our cleanup tool:

1.    Reboot your computer.

2.    Close down any applications that open automatically.

3.    Unzip the following
file: http://install.nitropdf.com/support/downloads/cleanup.zip

4.    Copy the .vbs script to any local spot on your machine such as your
Desktop.

5.    Double-click the file to run/execute the script.

6.    Reboot your computer once more.

7.    Download and Install Nitro Pro 11 using this link: https://www.gonitro.com/product/downloads 

8.    Make sure your copy is activated: http://kb.gonitro.com/knowledgebase#/search/activate/000001639

I hope this helps.

Share this post


Link to post
Share on other sites
Bill Samuel

OK. This worked. And it activated automatically without me having to do anything. The process reminded me I have done this before, as I overwrote my prior copy of cleanup.zip. Properly functioning software would not require uninstalling and reinstalling all the time. I don't have to do this with other software I have.

Share this post


Link to post
Share on other sites
Bill Samuel

And it worked for one-time use. Now I try to make a PDF document, and I get an Unknown Error.

Your software is crap. It should not be allowed to be sold it is so defective. It will only work briefly, and then with long delays.

I am going to request a refund from sales. It's criminal that you actually take money for something so defective.

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @Bill Samuel,

Thank you for the update and I apologize for any inconvenience. 

There are a number of reasons why an Unknown Error message would show up. I've sent a response to your support ticket. Let's continue our conversation there so we can ask for the PDF document you are working on and further troubleshoot.

I hope we can sort this out soon and I appreciate your patience. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.