Transfer license from crashed computer to another

[Clarkcs]

I have a volume license that is fully used. Recently one of the computers with Nitro crashed, and I am unable to manually uninstall the software from that computer. I would like to deactivate Nitro on that computer, and transfer the license to another computer. How can I accomplish this?  

[Laura L.]

Hi @Clarkcs, I have released a license for our serial number so you can now re-activate it. 

Thanks! 

[Clarkcs]

Thank you!

[Reymund Oyong]

Greetings  @assemtom assemtom

Thank you for reaching out to us through our Community Forums!

Could you please describe the issue you are experiencing? If this is an activation issue, please provide your Nitro Pro serial number as well as the error message you are getting when activating the software. 

Kind regards,

[assemtom assemtom]

Fast reaction of the client support service, cool! Maybe you can help me too?