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License Issue

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I purchased 3 licenses through Nitro Pro 11 in November 2017.  I just went to activate the third license and it gave me -23 error, all licenses are in use.  So I went to the activation portal and entered my serial number where it said I only have 2 licenses.  I have the receipt that says 3.  I apparently wasn't aware that I needed to purchase "software assurance" to get direct help from Nitro.  I contacted cleverbridge and they couldn't help me.  Can anyone help?

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