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I just purchased NP 11 to replace NP 9.  My MS office preview pane (outlook email attachments, etc) was working under NP 9, but now with NP 11, it doesn't work.  I  see nothing in the preview pane.

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Kelvin B. Villarin

Hi @BillG,

Thanks for posting on our community forums!

Let's run a repair on your Nitro Pro 11. The steps can be found here.

If that doesn't work, please try unregistering the DLL file using the following Administrator command (Admin CMD):

regsvr32 -u "C:\Program Files\Nitro\Pro 11\NitroPDFPreviewHandler.dll"

Then run a repair on Nitro again.

I hope this helps. Please let me know how you go.


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