This company has terrible customer service/ support. Following numerous requests with detailed information concerning issues with the software (Nitro Pro 11), I continue to receive feedback via email from support personnel that simply requests the same information for the issue I reported. They avoid addressing and correcting known issues by this delay tactic. Further, they do not answer phone calls. A recorded message requests your phone number and no one has yet to call me back. Also purchased the Cleverbridge software assurance plan for priority support. Following support ticket requests, Nitro claims they have no support relationship with Cleverbridge.
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Bill Graham
This company has terrible customer service/ support. Following numerous requests with detailed information concerning issues with the software (Nitro Pro 11), I continue to receive feedback via email from support personnel that simply requests the same information for the issue I reported. They avoid addressing and correcting known issues by this delay tactic. Further, they do not answer phone calls. A recorded message requests your phone number and no one has yet to call me back. Also purchased the Cleverbridge software assurance plan for priority support. Following support ticket requests, Nitro claims they have no support relationship with Cleverbridge.
Is anyone else having a similar experience?
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