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Trouble editing documents in Nitro Pro 11


Ana Z
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Since upgrading to Nitro Pro 11, we seem to be having trouble editing pdf documents.  All options in the page layout tab is greyed out and looks like it is affecting PDFs that have been created from a scan.  All PDFs created electronically have been okay.

I have checked the following:

1 - compared scans created from our main scanner using Ezescan versus MFD scanning to email. Both scans have the same result and editing options are greyed out.
2 - scanned to PDF/A versus scanning to a general PDF.  Both scans have the same result and editing options are greyed out.
3 - security settings are set to "No Security" and existing security setting for all editing is set to "Allowed"

Any assistance or ideas of other things to check would be most welcome.

Ana

 

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