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Installation of Nitro Pro 11 crashes everytime at the end


Albert Sansores
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Albert Sansores

I am using a Lenovo Yoga with Windows Home 64.

Paid for my license, installed the application several times, always crashed after the download, installation and when trying to start Nitro Pro. Could not find a support number. My experience with version 8 was good but this is unacceptable. Not even a phone number for installation support?

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  • Official Nitronaut
Allain Umailin

Hello @Albert S,

Thank you for reaching out to us through our Community Forums!

As much as we would like to provide phone support, our ticketing system, Knowledge Base and Community Forums is the fastest way we can communicate with our customers.

To assist you with your concern, kindly uninstall your Nitro Pro by referring to this article:
http://kb.gonitro.com/knowledgebase#/search/uninstall/000001622

Once done, please reboot your machine and install your Nitro Pro 11 from this link:
http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer

After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Cheers!

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