Albert Sansores Posted January 17, 2018 Report Share Posted January 17, 2018 I am using a Lenovo Yoga with Windows Home 64. Paid for my license, installed the application several times, always crashed after the download, installation and when trying to start Nitro Pro. Could not find a support number. My experience with version 8 was good but this is unacceptable. Not even a phone number for installation support? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 17, 2018 Official Nitronaut Report Share Posted January 17, 2018 Hello @Albert S, Thank you for reaching out to us through our Community Forums! As much as we would like to provide phone support, our ticketing system, Knowledge Base and Community Forums is the fastest way we can communicate with our customers. To assist you with your concern, kindly uninstall your Nitro Pro by referring to this article:http://kb.gonitro.com/knowledgebase#/search/uninstall/000001622 Once done, please reboot your machine and install your Nitro Pro 11 from this link:http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
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