PAHSOL Posted January 17, 2018 Report Posted January 17, 2018 Hello! I want to install the latest version of 11. I go to the Nitro web to download the latest version. No problem so far. When I start the downloaded file I get a message and can choose one of two: If I choose “No, I’ll stay!” nothing happens. If I choose “Yes, uninstall Nitro.” I get a lot of problems. Uninstall does not work and no update starts and I have to uninstall Nitro Pro using all sorts of steps and uninstall software including cleaning the registry from EVERYTHING that has to do with Nitro Pro. Otherwise I can’t install Nitro Pro again. AND when I install again I have to install the older version… Getting tired of trying… The Update function within Nitro Pro does not work at all. It says there is no update... How can I get everything to work, regarding updates, the way they are supposed?
Official Nitronaut Allain Umailin Posted January 17, 2018 Official Nitronaut Report Posted January 17, 2018 Hello @PAHSOL, Thank you for reaching out to us through our Community Forums! Have you tried uninstalling using our Clean-up tool? If not, please visit this link:http://kb.gonitro.com/knowledgebase#/search/clean up/000003054 Once done uninstalling / removing all traces of Nitro Pro, please reboot your machine. Then reinstall by downloading your Nitro Pro 11 installer from this link:http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers!
PAHSOL Posted February 1, 2018 Author Report Posted February 1, 2018 On 2018-01-17 at 3:44 PM, AllainU said: Hello @PAHSOL, Thank you for reaching out to us through our Community Forums! Have you tried uninstalling using our Clean-up tool? If not, please visit this link:http://kb.gonitro.com/knowledgebase#/search/clean up/000003054 Once done uninstalling / removing all traces of Nitro Pro, please reboot your machine. Then reinstall by downloading your Nitro Pro 11 installer from this link:http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Hello! I thought I would get a mail/message when someone answered my problem... Missed that setting! Therefore a little late... Your help solved the problem 100%. Thanks a lot!
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