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Cannot update 11..0.3.173 to 11.0.7.411


PAHSOL
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Hello! 

I want to install the latest version of 11.

I go to the Nitro web to download the latest version. No problem so far.

When I start the downloaded file I get a message and can choose one of two:

If I choose No, I’ll stay! nothing happens.

If I chooseYes, uninstall Nitro.” I get a lot of problems. Uninstall does not work and no update starts and I have to uninstall Nitro Pro using all sorts of steps and uninstall software including cleaning the registry from EVERYTHING that has to do with Nitro Pro. Otherwise I cant install Nitro Pro again. AND when I install again I have to install the older version

Getting tired of trying…

The Update function within Nitro Pro does not work at all. It says there is no update...

How can I get everything to work, regarding updates, the way they are supposed?

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  • Official Nitronaut
Allain Umailin

Hello @PAHSOL,

Thank you for reaching out to us through our Community Forums!

Have you tried uninstalling using our Clean-up tool? If not, please visit this link:
http://kb.gonitro.com/knowledgebase#/search/clean up/000003054

Once done uninstalling / removing all traces of Nitro Pro, please reboot your machine.

Then reinstall by downloading your Nitro Pro 11 installer from this link:
http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer

After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Cheers!

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  • 2 weeks later...
On 2018-01-17 at 3:44 PM, AllainU said:

Hello @PAHSOL,

Thank you for reaching out to us through our Community Forums!

Have you tried uninstalling using our Clean-up tool? If not, please visit this link:
http://kb.gonitro.com/knowledgebase#/search/clean up/000003054

Once done uninstalling / removing all traces of Nitro Pro, please reboot your machine.

Then reinstall by downloading your Nitro Pro 11 installer from this link:
http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer

After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Cheers!

Hello!
I thought I would get a mail/message when someone answered my problem... Missed that setting!

Therefore a little late...
Your help solved the problem 100%.
Thanks a lot!

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