gads1 Posted January 25, 2018 Report Share Posted January 25, 2018 Hello -- I have official Nitro PDF v9 serial purchased via cleverbridge. When I enter serial # in upgrade eligibility checker, I receive an error. https://www.gonitro.com/pro/upgrade "There's been an error with your submission. Please head to our community forum...." However, I am able to successfully query my license in the license portal. I have activated ONE of two available. https://licenses.gonitro.com/prd/portal advise on next steps. thanks. -GA Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted January 25, 2018 Administrators Report Share Posted January 25, 2018 @gads1 I'm sorry to hear about this negative experience with our upgrade page. I will work on your case and get back to you as soon as I have a solution to it. Thanks for your patience! Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted January 26, 2018 Administrators Report Share Posted January 26, 2018 @gads1 please use this link to upgrade your Nitro Pro 9 to Nitro Pro 11 and let me know if you run into any issues: https://store.gonitro.com/304/?scope=checkout&cart=179009 Link to comment Share on other sites More sharing options...
gads1 Posted January 26, 2018 Author Report Share Posted January 26, 2018 perfect!!! sincere thanks. purchase complete. Link to comment Share on other sites More sharing options...
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