Jump to content

PRO upgrade eligibility fails. says post here for help.


Recommended Posts

Hello -- I have official Nitro PDF v9 serial purchased via cleverbridge.  

When I enter serial # in upgrade eligibility checker, I receive an error. 


"There's been an error with your submission.  Please head to our community forum...."

However, I am able to successfully query my license in the license portal.   I have activated ONE of two available. 


advise on next steps.   thanks.  -GA

Link to comment
Share on other sites

  • Administrators
Mario Kevesic

@gads1 I'm sorry to hear about this negative experience with our upgrade page. I will work on your case and get back to you as soon as I have a solution to it. Thanks for your patience! 


Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...

Important Information

By using this site, you agree to our Terms of Use.