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PRO upgrade eligibility fails. says post here for help.


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Hello -- I have official Nitro PDF v9 serial purchased via cleverbridge.  

When I enter serial # in upgrade eligibility checker, I receive an error. 


"There's been an error with your submission.  Please head to our community forum...."

However, I am able to successfully query my license in the license portal.   I have activated ONE of two available. 


advise on next steps.   thanks.  -GA

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Mario Kevesic

@gads1 I'm sorry to hear about this negative experience with our upgrade page. I will work on your case and get back to you as soon as I have a solution to it. Thanks for your patience! 


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